What are the responsibilities and job description for the Front Desk Agent - 7am-3pm position at Sleep Inn Ontario?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Schedule will be: Sunday, Monday, and Tuesday 7am-3pm - (Part time)
Alternative schedule: Saturday & Sunday 7am-3pm.
First week of training days/hours will vary.
Responsibilities
- Manage checking out guests and providing receipts
- Welcome guests upon their arrival and assign rooms
- Respond to guest complaints in a professional manner
- Communicate with housekeeping staff to ensure all rooms are clean & tidy to accommodate guests’ needs
- Complete assigned tasks, such as: wash/fold laundry, dust lobby area/furniture, restock coffee bar
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience preferred with hotel reservations software, like Choice Advantage/ Skytouch
- Ability to handle cash or credit cards for payment
- Understanding of how travel planning websites operate, like Booking, Expedia, Priceline
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $14.55 per hour
Expected hours: 24.0 per week
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15