What are the responsibilities and job description for the Front Desk/Night Auditor position at Sleep Inn/Mainstay Suites?
About us
Sleep Inn and Suites/Mainstay Suites of Waukee is a small business in Waukee, IA. We are professional, engaging and customer-centric.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain guest accounts
- Provide exceptional customer service by addressing guest inquiries, concerns, and complaints promptly and professionally
- Maintain a clean and organized front desk area
-Assist with laundry when not working at the desk
- Assist with reservations and room assignments as needed
- Collaborate with other hotel staff to ensure a seamless guest experience
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using phone systems and computer software (e.g., reservation systems, Microsoft Office)
- Ability to multitask and prioritize tasks effectively
- Knowledge of local attractions, restaurants, and transportation options is a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to start your journey in the hospitality industry!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Free parking
- Referral program
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Professional DevelopmentSalary : $14 - $16