Front Desk/Night Auditor

Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will create memorable guest experiences around the clock. In this pivotal role, you will serve as the welcoming face of our hotel during overnight hours, ensuring smooth operations, accurate financial record-keeping, and exceptional guest service. Your enthusiasm and professionalism will set the tone for a positive stay, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment.

Responsibilities

• Greet guests warmly upon arrival and provide outstanding customer service throughout their stay, addressing inquiries with enthusiasm and professionalism
• Manage late-night check-ins and check-outs efficiently, ensuring all guest information is accurate and complete
• Conduct nightly audits of hotel financial transactions, verifying billing accuracy and preparing reports for management review
• Handle multi-line phone systems with excellent phone etiquette, directing calls appropriately and assisting guests or staff as needed
• Maintain a secure environment by monitoring CCTV surveillance, conducting patrols of common areas, and ensuring safety protocols are followed
• Assist guests with special requests, resolve issues promptly, and foster positive guest relations to enhance overall satisfaction
• Document shift activities thoroughly through detailed reports, incident logs, and audit records to ensure seamless communication between shifts

Experience

• Previous experience in hospitality management or hotel front desk operations is highly desirable
• Familiarity with night audit procedures, hotel management software, and multi-line phone systems will help you excel in this role
• Strong customer service skills with a friendly demeanor and the ability to handle challenging situations gracefully
• Knowledge of guest relations best practices and hospitality standards to deliver exceptional guest experiences
• Ability to work independently during overnight shifts while maintaining high attention to detail and professionalism

Embark on a rewarding career where your proactive attitude and hospitality expertise make every guest’s stay extraordinary. We value energetic individuals committed to delivering top-tier service in a fast-paced resort setting!

Pay: $14.00 - $16.00 per hour

Expected hours: 24.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $14 - $16