What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn Clovis?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is vital in creating a positive experience for guests from check-in to check-out, and requires strong communication skills and attention to detail.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions.
- Assist with billing inquiries and resolve any issues that may arise during a guest's stay.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a professional appearance.
Skills
- Proficiency in phone systems with excellent phone etiquette.
- Experience in hospitality management or hotel management is preferred.
- Knowledge of night audit procedures is a plus.
- Multilingual or bilingual abilities are highly desirable to assist diverse clientele.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members.
- Attention to detail and problem-solving skills to address guest needs promptly.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent, where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $12.50 per hour
Expected hours: 24 – 32 per week
Work Location: In person
Salary : $12 - $13