What are the responsibilities and job description for the Front Desk Agent position at Sleep inn- Bessemer/helena?
Located off I-459 exit 6 Morgan rd
Sleep Inn
1259 Greenmor dr
Bessemer Al 35022
We are hiring for all Positions
All Shifts
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, handling reservations and payments accurately.
- Address guest inquiries and concerns promptly, providing information about hotel amenities, local attractions, and services.
- Maintain an organized front desk area, including managing phone systems and responding to calls in a timely manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues that may arise during their stay.
- Assist with administrative tasks such as filing, data entry, and maintaining records of guest interactions.
- Promote hotel services and amenities to enhance the guest experience.
- Uphold high standards of cleanliness and professionalism in the front desk area.
- Light cleaning and laundry and breakfast
Qualifications
- Previous experience in hotel or resort front desk operations is preferred but not required.
- Strong customer service skills with a focus on guest relations and satisfaction.
- or abilities are highly desirable to cater to diverse clientele.
- Proficiency in hospitality management software or phone systems is an advantage.
- Excellent communication skills, both verbal and written, with the ability to engage positively with guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A team player who can collaborate effectively with colleagues across departments.
Join us as we create memorable experiences for our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Ability to Commute:
- Bessemer, AL 35022 (Required)
Ability to Relocate:
- Bessemer, AL 35022: Relocate before starting work (Required)
Work Location: In person
Salary : $11