What are the responsibilities and job description for the Treatment Navigator position at Sleep and Airway Medicine Centers?
Pay: $24-$26 per hour
Job Summary:
The Treatment Navigator plays a crucial role in enhancing patients. As a dedicated representative, this position ensures a seamless and informed patient experience, particularly throughout the in-office sleep processes. In addition to patient education, the Treatment Navigator provides vital medical billing assistance and comprehensive operational support to the clinics, ensuring optimized office functions and patient satisfaction.
Key Responsibilities:
- Cultivate consistent, proactive communication with practice.
- Engage in supportive and effective dialogue with patients, ensuring they are informed throughout their journey.
- Manage the day-to-day patient interactions for office based on the patient flow.
- Utilize company tools to manage patient journeys, including AireO2, teams, and any additional dashboards.
- Employ Aire02 for recording patient interactions and uploading relevant documents, ensuring HIPAA compliance.
- Manage patient scheduling
- Instruct patients on the Sleep Image Home Sleep Tests.
- Break down medical billing, insurance details, and patient payment contributions.
- Foster robust relationships across Medical Billing, Airway Alliance, and other service teams to enhance patient experience.
- Supervise all telemedicine interactions, guiding patients through virtual processes and follow-ups.
- Conduct or assist in Patient Education Meetings, addressing any related inquiries.
- Enter data accurately in databases and trackers
- Maintain the schedule and spreadsheets
- Monitor Check Lists daily
- Assist other team members, as needed
- Maintain a positive working relationship/partnership with SAMC offices
Essential Competencies:
- Effective communication
- Superior customer service
- Team collaboration
- Proactiveness
- Adaptability and flexibility
- Attention to detail
- Respect for confidentiality
- Accurate documentation
- Patient-centric approach
Qualifications & Experience:
- A minimum of a High School diploma or General Education Degree.
- At least 2 years of experience in presenting medical or dental treatments, including coordination of benefits and familiarity with 3rd party financing options.
- Proficiency in computer software is relevant to the role.
- Basic understanding of dental terminology and procedures is advantageous (training can be provided).
- Exceptional customer service and interpersonal abilities.
- Strong attention to detail and organizational capabilities.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.
DISCLAIMER
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Management reserves the right to modify job duties, responsibilities, and requirements at any time, with or without notice, to meet business needs.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Dental office: 2 years (Preferred)
Work Location: In person
Salary : $24 - $26