What are the responsibilities and job description for the Quality Manager position at SLB?
The Quality Manager oversees quality assurance and quality control activities for a specific product line. This role ensures that products meet internal standards, regulatory requirements, and customer expectations by implementing effective quality systems, monitoring performance metrics, and driving continuous improvement initiatives.
- Develop and implement quality strategies for the assigned product line to ensure products meet company and customer quality expectations.
- Align product quality objectives with overall company quality goals and strategic initiatives.
- Lead cross-functional quality improvement initiatives across manufacturing, engineering, and supply chain operations.
- Ensure compliance with industry standards, regulatory requirements, and internal quality management systems (e.g., ISO standards).
- Maintain accurate quality documentation to support internal audits, external audits, and regulatory inspections.
- Plan, coordinate, and manage internal and external quality audits.
- Investigate product quality issues, defects, and customer complaints to determine root causes.
- Lead root cause analysis and implement corrective and preventive actions (CAPA) to prevent recurrence.
- Collaborate closely with engineering, manufacturing, supply chain, and product management teams to drive quality improvements.
- Establish product inspection standards and testing procedures to ensure consistent product performance.
- Monitor production processes and quality metrics to ensure compliance with defined standards.
- Analyze quality data and key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement.
- Implement initiatives to reduce scrap, rework, and warranty claims.
- Ensure compliance with all applicable regulatory, safety, and industry standards.
- Serve as the primary quality interface with regulatory agencies, certification bodies, and external auditors.
- Lead, mentor, and develop quality engineers, inspectors, and technicians.
- Conduct training programs on quality standards, procedures, and best practices.
- Promote a strong culture of quality, continuous improvement, and accountability across all departments.
- Bachelor’s degree in Engineering, Manufacturing, Quality Management, or a related technical field, or equivalent industry experience.
- 5–10 years of experience in manufacturing, quality assurance, or quality management roles.
- Strong knowledge and hands-on experience with quality tools and methodologies, including FMEA, PFMEA, Control Plans, and 8D Root Cause Analysis (RCA).
- Certified Lead Auditor with experience conducting internal and external quality audits.