Lead Cleaner - Retail (Luxury/High-End Stores)

Position Summary:The Lead Cleaner is responsible for overseeing all cleaning operations for the assigned luxury retail store. This role ensures that cleaning standards are consistently met, client relationships are maintained at the highest level, and quality control measures are implemented. The Lead Cleaner will serve as the primary on-site contact for the client, lead by example in performing cleaning duties, and self-manage schedules, supplies, and team performance.

Key Responsibilities:

• Cleaning & Maintenance
  
  

Perform and oversee all cleaning tasks to maintain luxury retail store standards, including dusting, sweeping, mopping, glass cleaning, and restroom sanitation. Ensure fixtures, displays, and customer-facing areas are spotless and presentation-ready. Handle specialized cleaning needs for high-end materials and surfaces in accordance with manufacturer guidelines.

• Leadership & Oversight
  
  

Lead cleaning staff during shifts, ensuring all tasks are completed on time and to standard. Train and mentor team members on cleaning techniques, safety protocols, and quality expectations. Manage shift coverage and coordinate cleaning schedules.

• Client Relationship Management
  
  

Oversee on-site communications with the store manager or designated client representative. Coordinate directly on-site with the store manager or designated client representative. Serve as the on-site liaison with the store manager or designated client representative.

• Quality Control
  
  

Conduct regular on-site inspections to ensure all cleaning tasks meet company standards and client expectations. Use Jobber to document inspection results, upload photos, and provide detailed notes for tracking. Report quality issues, record corrective actions, and note improvement recommendations directly in Jobber. Maintain and update cleaning supply checklists and inventory logs in Jobber to ensure proper stock levels and timely replenishment.

• Supplies & Equipment Management
  
  

Monitor inventory of cleaning supplies and request replenishment as needed. Ensure proper use and maintenance of cleaning equipment. Report any equipment issues immediately for repair or replacement.

Requirements

Minimum 1 year of experience in commercial or retail cleaning, with at least 1 year in a leadership or supervisory role. Experience working in high-end retail or hospitality environments preferred. Strong communication and interpersonal skills to maintain positive client relationships. Ability to work independently and self-manage without direct daily supervision. Attention to detail and commitment to maintaining luxury-level presentation standards. Reliable, punctual, and adaptable to changing schedules or client needs.

Physical Requirements:

Ability to stand, walk, bend, and lift up to 30 lbs. for extended periods. Comfortable using ladders, step stools, and specialized cleaning equipment.

Schedule & Pay:

Part-time position, scheduled biweekly with additional shifts as needed. May include evenings, weekends, or early mornings depending on store hours and client needs. Pay: Competitive, based on experience.