What are the responsibilities and job description for the IT Manager, End User Technology position at SkyWater Search Partners?
- Job Tag:
- Posted: August 17,2026
- Salary: $125,000
This is an opportunity to bring greater structure and consistency to a growing company while helping shape their IT service delivery. This manager will oversee an established team while partnering closely with other technology groups to improve service delivery, processes (ITSM/ITIL), and cross-functional collaboration. This is not a traditional Help Desk Manager role. They are looking for a service-oriented IT leader who understands the operation, develops people, and has the experience to build a more mature IT service management environment.
Industry experience is flexible. Experience supporting distributed users, retail, multiple locations, or business applications is a plus.
*** No 3rd Parties, No Sponsorship Is Available, Local Candidates Only ***
Desired Skills And Experience
- 10 years of IT experience with at least a few years of people leadership, including management of Help Desk, Service Desk, Desktop Support, Endpoint, or End User Computing functions
- Demonstrated experience personally implementing and improving IT Service Management practices, including incident, problem, change, and major incident management
- Develop and maintain SLAs, escalation procedures, documentation, and consistent ticketing processes
- Improve Level 1/2 support capabilities, reduce unnecessary escalations, and enhance the overall end-user experience
- Lead or support the implementation or replacement of an IT service management/ticketing platform
- Partner effectively across IT teams to improve service delivery and drive greater consistency
- Strong communication, collaboration, and cross-functional influencing skills
- Collaborative, approachable leadership style with the ability to coach teams, establish accountability, and drive meaningful change
Salary : $125,000