What are the responsibilities and job description for the Senior Avaya Voice Engineer position at Skywalk Global?
Seeking a Senior Avaya Voice Engineer with 15 years of Avaya experience to configure, install, maintain, and support enterprise voice systems. Responsibilities include Tier III troubleshooting, system health checks, resolving circuit issues with telecom providers, deploying new technologies, documentation, and mentoring junior staff.
Required Skills:
- Avaya Communication Manager, Session Manager, and System Manager 7.1.3; CMS R18; Workforce Optimization 15.2.
- Avaya G650/G450/G430 gateways and Spira SBCs.
- Strong SIP/H.323, voice/video protocols, routing, switching, firewalls, WAN, and QoS knowledge.