What are the responsibilities and job description for the Help Desk Analyst position at Skytron LLC?
Join a team committed to advancing patient outcomes through adaptable healthcare solutions.
Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.
What We Offer
- Comprehensive benefits package, starting day one
- Annual pool bonus
- Paid vacation, personal days, and holidays
- 401(k) and profit sharing
- Tuition reimbursement program
- Onsite gym
- Family-owned and operated work environment
What You'll Do
- Provide exceptional Windows-based level 1-2 software, hardware, and network support
- Format PCs and Laptops for lifecycle use
- Restructure systems and user data migration
- Configure older systems for training / decommission
- Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
- Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
- Physical setup of computer system for users and office worksations
- Document user requests and solutions in helpdesk software
- One-on-one end-user training, as needed
- Assist the Information Services manager with special projects, as assigned
- Additional related duties, as assigned
What You'll Bring
We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in a user-friendly, professional manner. The ideal candidate will:
- Capably handle required administrative functions
- Devise workable solutions
- Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
- Be internally motivated and work well with minimal supervision
- Listen to others, expressing ideas, both orally and in writing
- Possess a strong attention to detail and excellent documentation practices
Qualifications
- Associate's degree in related field and / or 1 – 3 years of work-related experience
- Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
- Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
- Dell laptop certification, preferred
If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.