What are the responsibilities and job description for the Customer Service Representative position at Skytech Inc?
Description
Interested in a career in aviation? Skytech, inc. is a General Aviation sales, service and management organization specializing in high-end owner flown and business aircraft. Skytech represents the Piper and Pilatus product lines; as well as quality pre-owned aircraft. With locations at the Carroll County Regional Airport in Westminster, Maryland (Baltimore/Washington Metro Area) and York County Airport in Rock Hill, South Carolina (Charlotte Metro Area), Skytech is ideally positioned to serve the Mid-Atlantic aviation community.
Skytech Inc is looking for a Full time Customer service representative at our Westminster location for the afternoon shift Monday through Friday (12-8PM) and occasional weekends. This is a great opportunity for those with no prior aviation experience to learn about the industry and grow their careers.
Job Duties will Include:
• Ensures aviation customers are provided the best possible experience.
• Facilitates a welcoming atmosphere in the passenger lounge for customers, guests,
and vendors;
• Schedules customer visits and coordinates customer requests with the appropriate
personnel;
• Screens and directs phone calls to appropriate personnel;
• Assists customers with aircraft catering, including:
- Providing recommendations of local caterers;
- Receiving and storing received catering in accordance with proper food handling procedures.
• Ensures complimentary beverages and snacks are well stocked and available for customers;
• Ensures passenger lounge equipment (furnishings, computers, printers, etc.) is well
maintained and requests servicing or replacement when equipment is worn or nonfunctional;
• Assists passengers that require additional assistance on the ramp and in facilities;
• Receives and processes mail and shipping;
• Prepares correspondence, reports, photocopying, and proofreads letters, memoranda, and spreadsheets;
• Monitors customer feedback regarding facilities and makes recommendations for improvement to the Operations Manager;
Qualifications:
• Has 1 or 2 years of customer service experience;
• Demonstrates strong organizational and communications skills;
• Holds a high school diploma or equivalent (preferred)
• No prior aviation experience necessary!
Benefits:
Full-time employees are eligible for health, dental, and vision insurance with an employer contribution. Employer paid Life, Short Term disability, Long Term disability insurances and a 401k retirement plan including a profit share match. For those interested in advancing their aviation career, Skytech offers a club plane which is available for employee use at a deeply discounted fee per hour. Additionally, a tuition reimbursement benefit is available after one year of employment, for participation in a qualified education program.
