Technical Service Representative

The Technical Service Manager leads the technical interface between Flint Group and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities

:
1. Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product line

s.
2. Oversee on site troubleshooting, ink optimization, and product performance evaluatio

ns.
3. Coordinate and lead press trials, product introductions, and technical audits at customer facilit

ies.
4. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer n

eeds.
5. Develop and implement technical service strategies that support customer retention, growth, and innov

ation.
6. Build strong relationships with key customer stakeholders, acting as the primary technical point of c

ontact.
7. Provide guidance and mentorship to technical representatives or field service personnel, where app

licable.
8. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous imp

rovement.
9. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product st