What are the responsibilities and job description for the Customer Service Representative position at Skyservice Business Aviation?
SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: https://www.skyservice.com/
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
- Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, lineservice crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
- Answer the general number phone lines and forward calls to the the appropriate person;
- Fill out digital forms for new clients and actively promote additional aircraft services and products;
- Respond to customer email inquiries in a timely and courteous manner;
- Complete daily invoicing and data entry for various vendors and customers;
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
- Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
- High school diploma/GED required;
- Aviation experience preferred, but not required;
- Intermediate computer skills;
- Excellent communication skills;
- Excellent customer service skills;
- Ability to multitask;
- Strong conflict resolution skills;
- Maintain a professional demeanor and appearance at all times;
- Weekend availability and willingness to work overtime during peak seasons.
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