What are the responsibilities and job description for the Aircraft Detail Supervisor position at Skyservice Business Aviation?
FONTAINEBLEAU AVIATION, A SKYSERVICE COMPANY
GET TO KNOW US: www.fontainebleauaviation.com
Your future at Fontainebleau and Skyservice:
Here at Fontainebleau and Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
- Ongoing management of the relationship and communication within the Aircraft Detail team in an effort to create cohesive relationships;
- Provide leadership support and direction to Aircraft Detail Crew on a daily basis;
- Manage agreed upon accountabilities with direct reports & provide fair and impartial performance feedback;
- Coach and provide direction to employees to ensure consistent quality completion of responsibilities;
- Validate customer concerns, ensuring prompt correspondence and resolution;
- Establish and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners;
- Oversee product use, informing Management when inventory is low;
- Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations;
- Ongoing facilitation of communication between Aircraft Detail and Operations teams to accelerate interconnected operations;
- Communicate to staff all information from various sources as required, to ensure any operational impacts are identified and actioned;
- Monitor and council Aircraft Detail Crew on any operational delays, investigate and follow up with corrective actions;
- Participate in information gathering for occurrence report investigations & closings;
- Ensure all facets of the operation comply with security, safety regulations and procedures;
- Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols;
- Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
To be considered for this position an individual must have 5 – 7 years’ experience in a role in Aircraft Detailing
To be considered for this position an individual must have 5 – 7 years’ experience in a role in Aircraft Detailing
Other qualities include but are not limited to:
- Strong knowledge of software programs related to the function.
- Superior customer service and interpersonal / relationship skills.
- Strong supervisory skills including ability to motivate, train, and retain.
- Collaborative attitude.
- Strong computer skills.
- Flexible to work additional hours and be on call as required as well as ability to work under pressure.
- Post-secondary education considered an asset.
- Professionalism and decision-making skills.
BENEFITS:
Our perks and benefits include but are not limited to:
- 401(k) plan with employer match;
- Health, dental and vision insurance;
- Life insurance;
- Paid time off.
Fontainebleau Aviation is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.