What are the responsibilities and job description for the Technical Support Specialist position at Skyscanner?
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Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.
Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.
Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here)
About The Role
Connecting clients to possibility: You’ll sit at the heart of our Partner Services team, acting as the go-to guide for clients navigating their technical journey with Skyscanner — from first handshake to long-term success.
Owning the end-to-end experience: From presales to onboarding to live support, you’ll help ensure every touchpoint feels smooth, supported, and (dare we say it) enjoyable.
Bridging worlds: You’ll translate between client needs and internal teams, making sure nothing gets lost in translation and everything keeps moving forward.
Championing client voices: You’ll advocate for partners across the business, ensuring their feedback helps shape better products and experiences.
Driving operational excellence: You’ll follow established workflows while spotting opportunities to make them even better (because “good enough” isn’t really your thing).
Balancing priorities like a pro: You’ll juggle multiple client needs, issues, and projects without dropping the ball — or your sense of humour.
Growing your expertise: You’ll continuously build your knowledge across products, services, and tools — becoming a trusted expert clients rely on.
What You’ll Be Doing
Resolving technical challenges: You’ll use internal tools and workflows to troubleshoot and debug client issues, turning “uh-oh” moments into “all sorted” ones.
Collaborating for solutions: You’ll partner with product, engineering, and commercial teams to find the best fixes and improvements for client challenges.
Running triage like a boss: You’ll manage in-hours support queues, ensuring service level agreements are met and nothing slips through the cracks.
Maintaining documentation: You’ll keep external docs and internal playbooks fresh, accurate, and actually useful (a rare but beautiful thing).
Managing expectations: You’ll keep clients informed, reassured, and confident — even when things get a little پیچy behind the scenes.
Spotting improvement opportunities: You’ll apply continuous improvement thinking (hello Lean & Agile 👋), identifying ways to automate, simplify, and scale.
Building lasting relationships: You’ll create strong, trust-based partnerships with clients, becoming their reliable go-to for support and guidance.
About You
Client-savvy: You’ve worked in relationship or account management (ideally in tech), and know how to build trust that lasts.
Technically curious: You’re comfortable navigating API documentation and understanding how integrations actually work.
Hands-on with tools: You’ve used tools like Postman or SoapUI to construct API requests and interpret XML/JSON responses.
Problem solver: You dig deeper than surface-level fixes — uncovering root causes and tackling issues at scale.
Clear communicator: You can explain complex topics simply, whether you’re talking to clients or internal teams.
Organised multitasker: You manage competing priorities without breaking a sweat (or at least not visibly).
Always learning: You’re curious about the digital landscape, client management best practices, and how to keep getting better at what you do.
What It's Like Here
We are the real deal— no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.
Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.
Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel.
We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.