Region Sales and Operations Manager

Join SkyOne Federal Credit Union as a Region Sales and Operations Manager and be a vital part of our mission to enhance our members' lives in Hawthorne, CA. This onsite role offers a unique opportunity to shape innovative financial solutions, ensuring an effortless experience for our members. With a competitive salary ranging from $111,700 to $125,000, you’ll be rewarded for your commitment to performance and accountability.

As a leader, you will foster a culture of integrity and respect while driving operational excellence. This is more than just a job; it's an exciting chance to make a difference in the community and steer our vision towards success. If you are passionate about empowering people through financial solutions, we invite you to apply today and become part of our dynamic team.

Are you excited about this Region Sales and Operations Manager job?

As the Region Sales and Operations Manager at SkyOne Federal Credit Union, you will play a pivotal role in leading and optimizing sales performance and operational excellence across our branch locations and California Call Center (MCC/DMX). You’ll ensure consistent execution of operational standards, regulatory compliance, and effective sales strategies across all delivery channels, including branches, phone, and digital platforms. This leadership position focuses on unifying branch and call center operations by aligning people, processes, and performance expectations.

You will be instrumental in developing high-performing teams, driving the SOAR Sales and Service Model, and guaranteeing that our members receive a seamless, high-quality experience, no matter how they engage with us. Your leadership will help us fulfill our vision of improving lives through convenient, member-focused solutions.

Are you a good fit for this Region Sales and Operations Manager job?

To excel as the Region Sales and Operations Manager at SkyOne Federal Credit Union, a robust skill set is essential. Candidates must demonstrate strong leadership abilities, enabling them to oversee daily branch operations, manage staffing and scheduling, and ensure adherence to cash controls and transaction accuracy. Proficiency in analyzing operational and performance reports is crucial, as it identifies trends and improvement opportunities that drive efficiency and enhance the member experience. Success in this role also requires strategic sales execution skills to achieve goals related to deposit growth, loan production, and product penetration across branches and the call center. A deep understanding of compliance and regulatory requirements is vital, ensuring seamless operations within the credit union's policies.

Additionally, exceptional coaching and development skills are necessary to nurture high-performing teams, while collaboration with cross-functional partners, such as Marketing and Risk, will align initiatives and drive overall success. Effective communication skills will facilitate the sharing of performance results and strategic objectives with senior leadership, fostering a culture of accountability and engagement throughout the organization.

QUALIFICATIONS

• Minimum 3–5 years of leadership experience in a financial institution.
• Experience managing branch operations, call center sales, or both.
• Must be able to work out of the Hawthorne, CA location at least 3 days per week.
• Proven track record of leading teams to meet or exceed sales and service goals.
• Strong knowledge of financial products, services, and regulatory requirements.
• Excellent coaching, mentoring, and performance management skills.
• Strong analytical, organizational, and decision-making abilities.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Ability to exercise discretion and sound judgment.
• Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Copilot, and sales/performance tracking tools.
• Ability to manage multiple priorities in a fast-paced environment.

Get started with our team!

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!

Salary : $111,700 - $125,000