What are the responsibilities and job description for the Service Writer for a Truck Repair Shop position at Skyliner Truck Center Corp?
About us:
We are Skyliner Truck Center - full service truck and trailer repair shop located in Pittston, PA.
We are looking for a responsible and trustworthy individual with prior experience in the field. 40 -50 hours per week. Must be able to work second shift till 7 or 8 pm and some Saturdays.
Must have good customer service skills , service writting experience in diesel truck parts sales and repairs .
Must be professional, highly motivated and organized. Able to multitask in a fast paste environment.
Responsibilities:
-Check-in and check-out customers, ensuring accurate information is recorded on work orders and invoices
- Answer phone calls, take messages, communicate with technicians to ensure the most efficient work flow
-Dispatching technicians during Mobil Service Calls
-Create work orders,estimates, invoices, check in and out customers, taking payments
- Must be good with numbers and have previous cash handling experience
-Communicate with vendors, order parts, checking and replenishing inventory
-Keep accurate notes during the day, relay information to the management and staff
-Communicate with customers about services, follow up on payments
-Must know basic excel
- Sending /Receiving emails to customers
- Reconciling vendor statements, making payments
- Returning parts and cores to vendors when required
-Maintain a clean and organized front desk and reception area
- Picking up parts from dealers when necessary
- Calling customers about upcoming maintenance, follow up on payments/
Skills:
Knowledge of Russian Language is a plus
- Attention to detail and accuracy in handling customer information
- Ability to remain calm under pressure and handle difficult situations with tact
- Must have some knowledge of heavy duty truck parts
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you have a service writer experience?
- Are you able to work till 7 - 8 p.m.?
Experience:
- truck parts, repairs ,sales : 2 years (Required)
Work Location: In person
Salary : $18 - $25