What are the responsibilities and job description for the Service Support Staff and Saturday Advisor - Keizer position at Skyline Sales, Inc.?
Know cars? Good with people? Help keep our service department moving.
Skyline Ford is looking for someone with a mechanical background, strong customer service skills, and the drive to learn. This is a hands-on opportunity to join a Ford dealership and play an important role on an experienced service team.
What you’ll do:
- Answer phone calls, schedule appointments, and help customers with service questions.
- Assist with dispatching work to technicians and coordinating shop workflow.
- Support advisors with repair orders, customer updates, and follow-through.
- Handle overflow customers during the week.
- Serve as the Saturday advisor, managing customer check-in, repair recommendations, and vehicle delivery.
What we’re looking for:
- Previous automotive industry experience—whether as a service advisor, service writer, scheduler, independent shop assistant, or in another automotive service role.
- A mechanical background and a practical understanding of automotive repairs and maintenance.
- Strong customer service skills and a friendly, professional phone presence.
- Organization, attention to detail, and the ability to manage competing priorities.
- Initiative, dependable follow-through, and a strong desire to learn.
- Availability to work Saturdays.
Automotive industry experience is required. Dealership and service advisor experience are preferred but not required. Familiarity with CDK and Xtime is a strong plus.
Compensation: Pay depends on experience (DOE).
We’re looking for someone who enjoys variety, takes ownership of their work, and understands that a great customer experience depends on a team that works well together.
Bring your automotive knowledge and your people skills. Apply today and join the service team at Skyline Ford.
Benefit Package:
- Paid Time Off: Paid Time Off after 90 days employment. PTO increases at 3rd and 5th year anniversaries.
- Health Coverage: Medical, Vision, and Dental coverage. Eligible first of the month after 60 days of service. Medical plans include HMO, PPO, and HDHP plan options!
- Medical and Dependent Care Flexible Spending Accounts
- Heath Savings Accounts: Health Savings Account benefit includes monthly employer contributions!
- Group Life Insurance: Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
- 7 Paid Holidays
- Additional Benefits: Voluntary Life Insurance, Legal Shield, AFLAC and more.
- 401k Retirement Program: Includes employer contributions as well as pre-tax and Roth after-tax investment options. Eligible first of the month after 60 days of service.
- Employee Discounts: Enjoy employee discounts in parts, sales, and service.
Equal opportunity employer.