Description

Station Operations Manager – Airline Crew Transportation (RDU)

SkyHop Global LLC | Morrisville, NC | On-Site
Hands-On Leader | Team of Up to 35 Employees | 24/7 Operation | Growth Opportunity

Lead From the Front

Are you the type of leader who believes the best way to earn respect is by working alongside your team?

At SkyHop Global, we're looking for a hands-on Operations Manager who thrives in a fast-paced environment and isn't afraid to jump in when needed. This is a true player-coach role—someone who spends as much time developing people, solving problems, and supporting daily operations as they do reviewing reports and managing performance.

You don't need transportation experience. We're looking for a proven leader who knows how to build strong teams, hold people accountable, coach employees to success, and create a culture where safety, service, and teamwork come first.

You'll lead a team of up to 35 drivers, ensuring every shift runs smoothly while developing employees and delivering an exceptional experience for our airline partners.

What You'll Do

Lead People

• Directly lead, coach, and develop a team of up to 35 employees.
• Build a positive, accountable culture through regular coaching, recognition, and performance management.
• Be visible, approachable, and actively involved in the day-to-day operation.

Be a Player-Coach

• Lead from the floor—not behind a desk.
• Step in to solve operational challenges, support your team during busy periods, and remove obstacles to success.
• Create schedules, adjust staffing, and ensure every shift is properly covered.

Drive Operational Excellence

• Ensure safe, reliable, on-time service every day.
• Make sound decisions quickly in a dynamic, 24/7 environment.
• Monitor performance, identify opportunities for improvement, and execute solutions.

Build Relationships

• Serve as the primary point of contact for airline partners.
• Resolve issues professionally while maintaining outstanding customer service.
• Foster strong working relationships with employees, customers, and company leadership.

Promote Safety

• Maintain a culture where safety is always the top priority.
• Ensure compliance with company policies and operational procedures.
• Conduct routine observations, coaching, and performance follow-up.

What We Offer

• $80,000–$90,000 Annual Salary (commensurate with experience)
• Monthly Performance Bonus up to 20%
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee Referral Bonus Program
• Career Advancement with one of the nation's fastest-growing transportation companies

About SkyHop Global

SkyHop Global is the nation's leading provider of airline crew transportation. We safely transport pilots and flight attendants between airports, hotels, and training facilities across the United States. Operating 24 hours a day, 365 days a year, our success depends on exceptional leaders who build strong teams, deliver outstanding service, and lead by example.

Ready to Lead From the Front?

If you're energized by developing people, solving problems, and leading a team in a fast-paced environment, we'd love to meet you.

Apply today and become part of a company where leadership is measured by action—not title.

SkyHop Global is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Requirements

What We're Looking For

• 4 years of leadership experience in operations, retail, hospitality, manufacturing, logistics, distribution, customer service, or another fast-paced environment.
• Experience leading teams of 25–35 employees.
• Demonstrated success with scheduling, employee coaching, performance management, and accountability.
• A leader who enjoys being on the floor with the team—not behind a desk.
• Strong decision-making and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Comfortable working in a fast-moving, changing environment where every day is different.
• Flexible schedule, including mornings, evenings, weekends, and holidays, to support a 24/7 operation.
• Comfortable using scheduling, reporting, and workforce management technology.
• Must reside in or be willing to relocate to the RDU area.

Transportation experience is not required. We welcome leaders from industries where developing people, leading teams, and delivering exceptional service are the keys to success. 

Salary : $80,000 - $90,000