What are the responsibilities and job description for the Operations Manager – Airline Crew Transportation (DAL) position at Skyhop Global?
Description
Operations Manager – Airline Crew Transportation (DAL)
SkyHop Global LLC | Dallas, Texas | United States (On-site)
Hands-On Leader | Fast-Paced 24/7 Operation | Competitive Pay Benefits
This is a fast-paced, 24/7/365 environment that requires a visible, decisive leader who can balance people leadership with operational discipline. The ideal candidate has managed large, diverse teams (70 employees) and served as the direct supervisor responsible for scheduling, coaching, and performance results.
The Opportunity
We’re seeking a hands-on, results-driven Operations Manager to oversee our busy DAL operation where no two days are alike! The position is based in Dallas, TX. The right candidate thrives in a fast-paced, dynamic environment and loves fast paced environments as much as analyzing performance data.
The Impact You Will Have:
- Lead & Motivate: Directly manage 85–90 drivers across multiple airports, creating a collaborative, high-performance culture
- Drive Operational Excellence: Ensure seamless, safe, on-time crew transportation. Solve issues quickly while upholding SkyHop’s high service standards
- Engage & Develop Drivers: Provide hands-on support with scheduling, coaching, and performance management to boost service quality and morale
- Champion Safety & Compliance: Enforce DOT regulations and company safety protocols. Conduct regular inspections and audits of vehicles and drivers
- Be the Airline Partner’s Go-To: Serve as the primary contact for airline clients, proactively addressing concerns and ensuring exceptional service delivery
- Analyze & Report: Review key metrics to identify trends, improve operations, and communicate performance to senior leadership
What We Offer
- Competitive Salary: $75,000 base up to 20% monthly performance bonus
- Comprehensive Benefits: 401(k) with company match, medical/dental/vision, life insurance, wellness programs, PTO & holiday pay
- Referral Bonus Program and additional performance incentives
- Career Growth: Advancement opportunities in a rapidly growing company that values leadership and operational excellence
Position Requirements
- 5 years of experience in operations, logistics, transportation, retail, hospitality, or a similar field
- At least 2 years in a management capacity (Overseeing teams, managing schedule, & Day-to-Day operations)
- Proven leadership in transportation, logistics, or a related field; experience managing large, diverse teams (70 employees preferred)
- A hands-on, proactive operator who leads by example and thrives under pressure
- Excellent organizational, multitasking, and problem-solving skills
- Strong communication abilities to engage employees, airline partners, and executives alike
- Solid knowledge of DOT regulations and transportation safety best practices
- Open availability to work early mornings, evenings, weekends, and holidays as needed to support a 24/7 operation
- Tech-savvy for scheduling, reporting, and performance tracking tools
- Must reside in the DAL area
Location
On-site in Dallas, TX - supporting operations at the DAL airports.
Ready to Lead From the Front?
If you’re a proactive, hands-on leader who loves building teams and driving operational success, we want to hear from you. Apply today to join SkyHop Global and lead a top-performing crew transportation team in one of the most dynamic markets in the country.
About SkyHop Global
SkyHop Global is a premier ground-transportation company trusted by top airlines nationwide. Every day, we safely and reliably move pilots, flight attendants, and other airline crew members between airports, hotels, and training centers—keeping their schedules on track. Our commitment to safety, service, and efficiency makes us the go-to partner for the aviation industry.
SkyHop Global is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Salary : $75,000