Customer Service Representative

Skydive Paraclete XP is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in everything we do and in every decision we make. As a member of Skydive Paraclete XP's team, you aren't an employee, you are a TEAM MEMBER. You will be expected to contribute your talents and energies to make what is already great about Skydive Paraclete XP, even better and available to more people. In return, we commit to work with you to make your career at Skydive Paraclete XP rewarding.

Skydive Paraclete XP is seeking a CSR to work at our Manifest office at the Drop Zone. The Customer Service Representatives are enthusiastic and bright team members who articulate and sell the ‘out of this world’ feeling of indoor skydiving in an upbeat and confident way. CSRs have strong communication skills and exceptional customer service attitude and are the first point-of-contact for most Skydive Paraclete XP customers.

This is one of those rare opportunities for you to join an already successful company with a passion for innovation, but where you will have the latitude to identify, develop and bring resolutions as a valuable member of the Operations/Drop Zone Team.

What you’ll do:

Ability to multi-task while attending to high volumes of phone calls and skydivers.

Answering phones, manifesting skydivers, processing new tandem bookings, and re-scheduling existing reservations.

Sales and up-selling. Recommending different product upgrades that best fit the customer’s needs.

Resolving product/service problems by clarifying the customer’s complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution.

Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the office, operating and controlling the drop zone, and inventory control

Day-to-Day responsibilities include:

Greeting customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner

Attracting potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product

Maintaining a professional demeanor and speaking with articulation during face-to-face or phone interactions with potential customers

Maintaining customer’s financial accounts and correctly processing payments

Required Skills/Who You Are:

Customer service driven

Experience in retail sales or hospitality, as well as point-of-sale technology

Confident phone interaction

Being able to resolve conflict, multi-task, and analyze customer needs

Friendly, upbeat, compassionate, personable attitude

Team player, integrity, punctuality, and a professional appearance.

Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers

Basic computer skills required

High school diploma or equivalent required

Benefits &* Perks:*

Competitive compensation

Extraordinary work environment

Frequent company update with your leadership team

Why join us:

Why work at Skydive Paraclete XP?

Around the globe, billions of people have looked skyward and dreamt of skydiving. It’s a timeless dream shared by people of all ages, regardless of country, culture, language, or belief system. At Skydive Paraclete XP, we have the unique ability to turn that dream into reality. It’s an awesome privilege and delivering it is our collective passion.

If working in an exciting, dynamic and cooperative environment and bringing the joy of skydiving to others excites you, then working at Skydive Paraclete XP is for you. We hire people who want to work for a values-driven company; people who strive for excellence; people who value excellence; people who are committed; people who love people!

We Value

Honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion.

Balance between self, family, team and community

Flexibility, variety, challenge, adventure, and camaraderie

We Respect, know, trust and value each other, putting people before process and process before results.

We Think like champions, and we are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change.

Together we will build and run a world-class Company that challenges each of us to achieve our full potential while meeting our material needs and sharing the results of the enterprise.

Skydive Paraclete XP’s Mission:

To deliver the dream of flight to everyone….

Choose to fly!

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 10-19
• 20-29

Typical end time:

• 7PM

Typical start time:

• 8AM

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Microsoft Office: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

Salary : $10