Support Technician

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling. While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different. If you’ve ever dreamt of what the early days of Hollywood must have been like, of what it takes to roll up your sleeves and break new ground, figure out a new process, and to one day say, “I was there when it all began,” then welcome aboard… For information on Skydance’s privacy practices, see the Skydance U.S. Personnel Privacy Notice located at  https://skydance.com/privacy-personnel/.--- The Support Technician at Skydance Animation is a member of the Information Technology team and is responsible for front-line triage and support of user-facing technology including laptops, workstations, telephones, email, collaboration tools, other application, software licenses, and connectivity. The IT team provides a wide range of services, including data center operations, cloud integrations, networking, large compute and storage farms, directory and communication services, backups, databases, operating systems, mobile computing, A/V, and technical support. #animationThis position is on-site 5 days a week.ResponsibilitiesBe the first point of contact for technology and room related issues that arise within the studioEstablish and maintain high quality inter-personal relationships with production and studio staffContinuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & MediaEffectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & MediaMaintain select user-facing core technology systems and services within the environmentCollaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of ITOrganize technology asset inventory, new user setups, and software licensingSupport desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., anti-virus and backup toolsSupport various software applications including Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV and ShotGrid, and assist with various animation specific toolsSupport various cloud applications including Google gSuite, Office365, and Atlassian productsManage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPNAs a team, support 100-400 artists, production staff, overhead users, and techniciansCollaborating on the planning and executive of facility-related projects that involve technology, such as office moves or expansionsRequirements2 years of experience in IT support of non-technical users1 years of experience in an enterprise-level technology environmentDemonstrated ability to manage multiple competing prioritiesDemonstrated ability to interact with frustrated users positively and professionallyExcellent communication skills in dealing with both technical and artistic groupsProven experience administering Mac OS and WindowsAbility to tenaciously solve unfamiliar problemsExperience supporting Linux workstations a plusExperience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications a plusExperience in the Visual Effects, Animation, or media and entertainment industries a plusExperience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms a plus The range for this non-exempt position in Los Angeles, CA is $28.00 - $35.00/hour.  The rate offered may vary based on the candidate’s location, qualifications, experience and relevant expertise, among other factors.  The range indicated is for base salary only and does not reflect the total compensation package, including bonus, benefits, etc.  We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don’t meet all of the requirements as written in the job description.Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.Recruitment Fraud AlertIt has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official “@skydance.com” email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at https://skydance.com/report-suspected-fraud/.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary : $28 - $35