Contact Center Agent

We are seeking a dependable and customer-focused Contact Center Agent to handle inbound and outbound calls, resolve customer questions, and provide professional, accurate support.

Responsibilities

• Handle approximately 50–70 inbound and outbound calls per day.
• Identify customer needs through active listening and effective questioning.
• Assist with healthcare, referrals, health insurance, billing, claims, credentialing, and general customer inquiries.
• Resolve issues when possible and escalate complex concerns appropriately.
• Complete outbound follow-ups and accurately document all interactions.
• Provide basic portal/system navigation and troubleshooting assistance.
• Meet established quality, productivity, and schedule-adherence standards.
• Participate in training, coaching, and team meetings.

Qualifications

• High school diploma or GED required.
• Healthcare, health insurance, and referral experience required.
• Previous customer service or call center experience preferred.
• Strong communication, problem-solving, and computer skills.
• Ability to navigate multiple systems in a fast-paced environment.
• Professional, dependable, and receptive to coaching.

Schedule & Compensation

• Pay: $16–$21/hour based on location and experience.
• Training: 6–8 weeks; attendance is required.
• Post-training shifts: Between 8:00 AM–8:00 PM EST.
• Must be available for the full training period and assigned shift.