Front Desk Administrator

Company Description

Skyborne Values

In the ever-changing world of pilot training, standing still is not an option. Underpinning our pioneering spirit is an innate desire to continuously evolve. Our innovative approach challenges the norms of standard training, and as a result we deliver excellence to trainees and customer airlines alike.

Be part of Skyborne, the world’s leading airline academy. Lead change, bring your ideas, ingenuity, and determination and make a real difference, in return you will enjoy the most competitive salary package and benefits, career security and flexibility, set in beautiful and thriving parts of the world, in state-of-the-art facilities.

We’re not just an airline academy; we’re a movement, and we want you to be part of it.

Job Description

Skyborne Opportunity

We are looking for a skilled and talented Customer Support who is responsible for ensuring our customers have first-class experience during their time with Skyborne. This integral position is the primary contact point for all Skyborne customers on-site at our Vero Beach training facility.

The role includes managing cadet welfare issues effectively, gaining support from the wider team as needed, and maintaining high standards throughout the training facility. You'll also coordinate with third-party suppliers to ensure the smooth running of operations. If you thrive in a dynamic environment, enjoy working with people, and are motivated by delivering excellence, then we could be a good fit for you, and you for us.

Key Responsibilities

• Customer Support: Offer first-line support to Cadets and customers in relation to accommodation, uniform, general welfare, and any concerns.
• Inventory Management: Responsible for stock control, including consumables like brochure materials and supplies. Manage vendor orders of uniforms and other necessary items.
• Student Leave of Absence (LOA) Management: Administer the process for student leave of absence requests, ensuring that all documentation and coordination with relevant departments are completed efficiently.
• Activity Planning and Participation: Plan, participate, and be flexible with after-hours involvement for activities.
• Front Office Management: Switchboard operation, greeting customers, and managing administrative duties.
• Driver Schedules: Oversee and manage the driver schedules to ensure transportation needs are met for students and staff.
• Vendor and Supplier Coordination: Build and maintain relationships with internal and external partners to ensure the highest quality service and timely deliveries.
• Facility Upkeep: Ensure the highest standard of maintenance and upkeep throughout the Vero Beach Training Centre facility, including support of the cleaning contract.
• Feedback and Surveys: Maintain the NPS feedback and customer surveys to monitor and improve customer satisfaction.
• Administrative Support: Provide administrative support to operational teams as required.

Qualifications

Qualifications

• Professional Requirements:
  • Outstanding communication and interpersonal skills, both written and verbal.
  • Significant experience in customer service/customer-facing role.
  • Ability to concentrate and work in a fast-paced environment.
  • Readily accepts changes and adjusts accordingly.
  • Significant experience in an administrative role.
  • Excellent organizational skills with the ability to interact with various levels of management.
• Education:
  • High school degree/GED and/or some college degree preferred or equivalent experience in a related field.
• Experience:
  • Minimum of 2 years of customer service experience preferably in the hospitality or aviation industry  
• Software/Skills Requirements:
  • General knowledge of Microsoft Office Programs (Word, Excel, etc.) and other software programs may be required.
  • Typing speed of 40 wpm is preferred.
• Additional Requirements:
  • You must pass a drug screening, background check, and TSA badging (if required for your role).

Additional Information

Benefits

• Full Time, Monday to Friday, 8am-5pm.
• Salary range $16-18 per hour. (DOE)
• Health Insurance. (medical, dental and vision)
• 401k Investment.
• PTO - 18 days, plus 5-Sick Days.
• Holidays - 9 days.

This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you.