Customer Service Specialist - Apartments|Maintenance|Residents

The Maintenance Customer Service Specialist is responsible for managing all incoming work orders from start to finish. They will respond instantly to new service requests, communicate with residents, troubleshoot maintenance issues, and coordinate service with vendors and residents. The ideal candidate will have property management and maintenance knowledge and strong administrative, organizational, and communication skills. This position works closely with the Maintenance Team, Property Managers, and Agents.

Maintenance Coordinator Job Description

We are looking for a trustworthy maintenance coordinator to take charge of all incoming maintenance requests. To be successful, you should demonstrate excellent organizational skills and be able to think on your feet. Outstanding maintenance coordinators should be able to motivate workers in their charge, and constantly be looking for ways to innovate old methods and practice

Responsibilities

• Ensure a positive resident experience
• Qualify incoming work orders by asking exploratory questions regarding the maintenance concern
• Troubleshoot maintenance issues
• Dispatch service through the in house maintenance team or the preferred vendor network at best cost effective option.
• Follow up on work orders consistently until completion
• Compare invoices to the requested work and address discrepancies
• Coordinate the logistic of in house maintenance staff to attend each workorder
• Manage the Vendor network
• Inspect periodically the property as needed and arrange maintenance to meet standards
• Schedule and perform semi-annual surveys of every property in the portfolio
• Source new vendors and promote lasting relationships with current vendors
• Accomplish performance goals and report periodically on progress
• Execute all other duties assigned by the Company Owners or Property

Skills

• Positive, up-beat attitude; unwavering ethics and a strong sense of responsibility
• Great troubleshooting experience: understands how to walk customers through an issue to truly understand the problem
• Excellent customer service and negotiation skills.
• Strong attention to detail.
• Competency in MS Office and administrative software
• Leadership experience recommended.
• Repair work experience preferred.
• Relevant licenses and certificates may be required.

Job Types: Full-time, Contract

Pay: $10.00 - $12.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Maintenance or Property Management: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $10 - $12