Service And Support Analyst

The ideal candidate must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document the work, and leave without anyone needing to babysit them. Experience with Oracle/Micros POS or other retail POS systems is strongly preferred, as well as experience in healthcare or multi-site enterprise retail environments. Comfort supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts is also highly desirable.

Core Capabilities (Non-Negotiable):

- Configure and troubleshoot POS workstations onsite, including full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).

- Trace and correctly reconnect cables (serial/COM/peripherals) and replace or swap hardware cleanly without creating new issues.

- Diagnose issues independently, identify root causes (hardware vs configuration vs transaction issue), avoid unnecessary disassembly, and think logically through troubleshooting steps without needing a script.

- Validate fixes end-to-end; after any change, test sale transactions, credit card processing, badge/employee charges, and peripheral functionality (drawer, scale, printer, etc.) before leaving the site.

- Execute inventory and documentation accurately, capturing device models and serial numbers across locations, maintaining clean spreadsheets/matrices, and meeting deadlines without hand-holding.

- Handle real-world operational pressure, respond during peak times (open, close, lunch rush), and work in a 24/7 healthcare environment where downtime matters. The candidate should be comfortable being the only tech onsite.

- Communicate clearly and proactively, explaining what’s happening and what was done, escalating early when stuck, and working effectively with an offsite support partner.

- Be physically local and deployable in Miami, with the ability to travel quickly across hospital locations.

Thank you for your continued efforts. Please share any suitable profiles as soon as possible.