What are the responsibilities and job description for the Part Time Team Lead position at Sky Zone?
Company Description Sky Zone is the world’s largest brand of indoor entertainment parks and a pioneer in active play experiences. The company designs cleaner, safer, and family-friendly parks where guests can jump, climb, and explore without anything getting in the way of play. Sky Zone focuses on delivering high-energy, memorable experiences for guests of all ages. Team members work in a fun, fast-paced environment that centers on safety, customer service, and community. For more information on the company and franchising opportunities, please visit www.skyzone.com.
Role Description The Part Time Team Lead at Sky Zone in Dayton, OH is an on-site role responsible for coordinating daily park operations and supporting front-line team members. This position oversees shift activities, including staff assignments, guest check-in, attraction monitoring, and cleanliness of the facility. The Team Lead helps ensure safety standards are consistently followed and that guests receive friendly, efficient service throughout their visit. Responsibilities include coaching team members, assisting with training, handling escalated guest concerns, and communicating with management about operational needs. This role is part-time and requires availability for evenings, weekends, and holidays to support peak park hours.
Qualifications
Role Description The Part Time Team Lead at Sky Zone in Dayton, OH is an on-site role responsible for coordinating daily park operations and supporting front-line team members. This position oversees shift activities, including staff assignments, guest check-in, attraction monitoring, and cleanliness of the facility. The Team Lead helps ensure safety standards are consistently followed and that guests receive friendly, efficient service throughout their visit. Responsibilities include coaching team members, assisting with training, handling escalated guest concerns, and communicating with management about operational needs. This role is part-time and requires availability for evenings, weekends, and holidays to support peak park hours.
Qualifications
- Experience in customer service and guest-facing roles, with strong skills in communication and conflict resolution.
- Leadership abilities including team coordination, coaching, and providing clear direction during busy shifts.
- Basic operational skills such as cash handling, point-of-sale system use, and adherence to safety procedures.
- Ability to work in a highly active environment, stand for extended periods, and respond quickly to operational and safety needs.
- Strong organizational and time-management skills, with attention to detail in a fast-paced setting.
- Prior experience in recreation, hospitality, retail, or entertainment environments is preferred.
- Reliable transportation and consistent availability for evenings, weekends, and holidays.
- High school diploma or equivalent; some supervisory experience is a plus.