What are the responsibilities and job description for the IT Desktop Support Engineer - Part time (Dispatch / Onsite Support) position at Sky Systems, Inc. (SkySys)?
We are seeking an IT Desktop Support Engineer to provide onsite dispatch-based technical support for enterprise users. The ideal candidate will have experience troubleshooting desktops, laptops, printers, Windows operating systems, and peripheral devices while delivering excellent end-user support.
Key Responsibilitie
- sProvide onsite desktop and desk-side support for end user
- sTroubleshoot hardware, software, and operating system issue
- sInstall, configure, and support desktops, laptops, printers, and peripheral
- sResolve break/fix issues while adhering to enterprise standard
- sSupport ServiceNow ticket resolution activitie
- sPerform smart hands support for infrastructure teams when require
- dAssist with basic LAN/WAN connectivity troubleshootin
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Requiremen
- tsExperience providing desktop support and field support servic
- esHands-on experience with ServiceN
- owStrong Windows desktop administration and troubleshooting skil
- lsExperience supporting laptops, desktops, printers, and periphera
- lsKnowledge of hardware break/fix procedur
- esStrong customer service and communication skil
ls
Nice-to-H
- aveEnterprise LAN/WAN support expos
- ureSmart hands support experie
- nceField services or dispatch support experie