Team Member Relations Manager

The Team Member Relations Manager is responsible for developing, implementing, and managing strategies that foster a positive work environment, ensure compliance with labor laws and company policies and procedures, and resolve workplace issues effectively. This role serves as a trusted advisor to management and Team Members, promoting fairness, consistency, and engagement across the organization.

• Oversees all team member relations matters, including conflict resolution, disciplinary actions, and grievance handling.
• Develops and maintains team member relations policies and procedures aligned with organizational goals and applicable local, federal, and Tribal legal requirements.
• Manages investigations into workplace complaints, ensuring thorough documentation and timely resolution.
• Advises managers on performance management, corrective actions, and compliance with employment laws and company policies and procedures.
• Provides counseling and guidance to team members on TM relations issues.
• Ensures that all applicable local, federal, and Tribal laws are followed and consistently applied throughout the property.
• Responsible for the accuracy, confidentiality, and thoroughness of TM relations policies, procedures, records, metrics, and reports.
• Conducts regular audits of TM relations practices to ensure compliance with local, federal, and Tribal laws.
• Responsible for the performance of TM relations specialists, providing mentorship, guidance, and support for their professional growth.
• Collaborates with Learning & Development to provide formal and informal training for management/supervisory staff on applicable laws, policies, procedures, discipline, documentation, and applicable local, federal, and Tribal laws.
• Partners with HR leadership to design and implement programs that enhance TM engagement and retention.
• Keeps informed of all new TM relations developments and makes recommendations designed to maximize department and company success.
• Monitors trends in TM relations and recommends proactive solutions to mitigate risks.
• Practices positive, fair, and ethical relations with all team members and guests at all times.
• Assists Company legal counsel in preparation of legal defense.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs other tasks as assigned.

• Must be 21 years or older.
• Bachelor's Degree in Business Administration, HR, or related field, or equivalent experience required.
• 5 years of Employee Relations experience with 3 years in a supervisory capacity required.
• Strong knowledge of employment laws and regulations.
• Prior Tribal casino gaming experience preferred.
• Demonstrated ability to conduct investigations and manage complex employee issues required.
• Demonstrated ability to manage complex employee issues within the framework of labor laws and union contracts preferred.
• Strong conflict resolution and negotiation skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Advanced written and verbal communication skills.
• Ability to tailor tone and style for different audiences and platforms.
• Ability to build trust and maintain positive relationships across all levels of the organization.
• High level of discretion and ability to handle confidential information and perceptiveness to sensitive matters.
• Demonstrated ability to manage multiple priorities while maintaining a high level of energy and output.
• Proficient with Microsoft Office Suite or related software, and HRIS portals.
• Familiarity with and/or experience working in ADP preferred.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Yes, process facilitated by the Company

Other Certifications? Tribal Human Resources Professional (THRP), SHRM-CP, SHRM-SCP, PHR or SPHR preferred