What are the responsibilities and job description for the HVAC, Plumbing & Electrical Dispatcher position at Sky Heating, AC, Plumbing & Electrical?
Are you looking for a company that leads by example and always embodies The Golden Rule? Awarded “Best Heating Contractor to Work For” by the ACHR News - Sky Heating, AC, Plumbing & Electrical is the premier home service company in the Portland area with over 40 years of industry leading expertise. Career stability is never something you'll need to worry about! We truly care about our customers, our employees and our community. Through the years, we’ve donated and supported many local organizations, including Meals on Wheels, The Home Builders Foundation, Dash for Kids and many more. It is our privilege to play an active role in our community and do our part to promote not only better homes, but better lives for all.
Why Dispatch with Us?
- 100% company paid health and vision insurance for employee with 4 plan tier options for you and your family.
- Paid Time Off in addition to six (6) paid Holidays.
- Company 401(k) match up to 4% with Pre-Tax and After-Tax Roth deferral options.
- Weekly training to help excel your career!
- Employee discount.
Responsibilities:
- Strategically assign calls based on the key priority matrix: Call history, dispatch boards, Tech ability, equipment age, warranty, and routing.
- Communicate with customers to schedule appointments, provide service updates, and resolve issues.
- Check-in calls with the service technicians to assist technicians with close-out and dispatch to the next call.
- Research and assign calls.
- Responsible for maintaining the dispatch board with support from the Customer Service Department.
- Participate in training as necessary.
- Other duties as necessary.
Qualifications:
- At least two (2) years of Electrical, Plumbing or HVAC Dispatch Experience, preferred.
- Experience with CRM systems (Salesforce, ServiceTitan), preferred.
- Strong Mathematical, Language, communication and Computer Skills
- Must be able to work daily 7:00am-3:30pm.
- Must be able to work at our Tualatin office.
Please Submit a Copy of Your Resume for Consideration.
Salary : $21 - $28