What are the responsibilities and job description for the Service Advisor position at Sky Ford of Provo?
Sky Ford of Provo is seeking a dedicated and knowledgeable Service Advisor to join our team. In this role, you will serve as the vital link between our customers and our service department, ensuring that every client receives exceptional service and clear communication throughout their vehicle maintenance and repair experience.
Responsibilities
- Greet customers promptly and professionally as they arrive for service appointments.
- Listen carefully to customers' concerns and vehicle issues, accurately documenting their needs.
- Provide detailed service recommendations based on vehicle diagnoses and manufacturer guidelines.
- Prepare accurate service estimates and explain costs and timelines clearly to customers.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Maintain clear communication with customers about service progress and any changes or additional repairs required.
- Process service orders, payments, and warranty claims accurately and efficiently.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Requirements
- Previous experience as a service advisor or in a customer service role within the automotive industry.
- Strong communication and interpersonal skills, with the ability to explain technical information in an accessible manner.
- Excellent organizational skills and attention to detail.
- Proficiency with computer systems and service management software.
- Ability to multitask in a fast-paced environment while maintaining professionalism and courtesy.
- Valid driver’s license.
Benefits
- Competitive compensation package (details provided during the interview process).
- Opportunities for professional development and advancement within the company.
- Supportive and dynamic work environment.
- Comprehensive training and ongoing technical support.
- Employee discounts on vehicle maintenance and services.
About the Company
Sky Ford of Provo is a premier automotive dealership part of the Salt Lake Valley Auto Group. We are committed to delivering outstanding customer service and quality vehicle care. Located in Provo, UT, we pride ourselves on fostering a welcoming atmosphere where both our customers and employees feel valued and respected. Join our team and be part of a company dedicated to excellence and community involvement.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.