Ramp Operations Supervisor

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

This is a highly visible, hands-on leadership opportunity for someone who enjoys being on the floor, engaging with frontline teams, and solving real-time operational challenges.

As a Transportation/Ramp Operations Supervisor, you will oversee and coordinate all ground-level activities related to aircraft catering and loading operations. This role is responsible for monitoring safety, service, and operational performance while leading by example to foster a culture of accountability, teamwork, and continuous improvement.

The ideal candidate thrives in a fast-paced, high-pressure, and time-sensitive environment and has at least two years of progressive leadership experience in transportation, logistics, distribution, warehouse, or ramp operations. Success in this role requires experience leading union and/or hourly workforces, safety focused, strong employee engagement and performance management skills, and proficiency with workforce management, scheduling, and reporting systems.

As a 24/7 operation, supervisors must be flexible and available to work potential shifts depending on operational needs, including:
• 3:00 AM - 11:30 AM
• 9:00 AM - 5:30 PM
• 11:00 AM - 7:30 PM
• 7:00 PM - 3:30 AM

Main Accountabilities

Supervisor Responsibility

• Oversees daily ramp operations, including loading and unloading of catering equipment and supplies.
• Manages ramp personnel, including scheduling, training, and performance management.
• Ensures compliance with all safety regulations, including OSHA, FAA, and TSA guidelines.
• Conducts regular safety inspections and training sessions.
• Coordinates with flight operations and catering teams to ensure timely and accurate loading of aircraft.
• Monitors and optimizes ramp efficiency, including equipment utilization and workflow.
• Resolves operational issues and problems in a timely and effective manner.
• Maintains accurate records and reports on ramp activities and performance metrics.
• Collaborates with other departments to ensure smooth operations and customer satisfaction and other duties as deemed necessary

Leadership
• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Previous experience in ramp operations, distribution, logistics or a related field.
• Strong leadership and supervisory skills required
• In-depth knowledge of aviation safety regulations and procedures.
• Excellent organizational and time management skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making abilities.
• Valid driver's license and ability to operate ground service equipment.