Banquet Services Manager

Essential Duties and Responsibilities

· Ensure that all guests receive the highest level of service and hospitality.

· Implement and monitor effective controls of food, beverage and labor costs.

· Maintain a courteous, friendly and professional attitude at all times.

· Fundamental in menu planning and pricing.

· Proficient in and/or the ability to learn the managerial functions and train staff in the POS system.

· Trains staff to properly use tablets and handhelds and monitors their care and maintenance.

· Protects company assets by utilizing them in the manner intended and ensuring they are secured after use.

· Maintain awareness of market trends and competitors.

· Set annual goals for department above and beyond financials.

· Ensure checkout procedures for staff are followed and assist accounting in reconciling any financial discrepancies.

· Interview, coach, train, develop and evaluate direct reports.

· Encourage staff during stressful times.

· Receive and resolve guest concerns quickly, quietly and respectfully.

· Enforce all company policies and procedures while maintaining a professional and positive attitude.

· Train staff in steps of elevated service and safe serve alcohol procedures.

· Complete team member schedules on time and accurately.

· Coordinates and schedules maintenance repairs and improvements on food service facilities.

· Ensure compliance with health, safety and sanitation.

· Have knowledge of all hotel facilities, services and hours of operation.

· Have knowledge of entertainment and special events scheduled in the hotel.

· Must be flexible to work any shift including weekends and holidays.

· Develop team member training and development programs.

· Develop with Sales & Marketing initiatives to grow sales.

· Adheres to hotel's dress code policy.

· Perform other related duties as assigned.

Banquet

· Establish systems within the dining room to ensure completion of side work and cleanliness of dining facilities and holds staff accountable for their execution.

· Works in conjunction with Convention Services Manager to execute banquets and special events based on BEOs and client contracts.

· Must be able to ring banquet checks into Squirrel accurately and by close of business the day of the event.

· Executes Banquet Bar Standard Operating Procedures including correctly ringing sales in Squirrel and inventory tracking and reconciliation.

· Maintain staffing levels necessary to execute banquets and special events to the high standards of the Arlington Resort Hotel & Spa.

· Serve and liaison between banquet team and kitchen.

· Maintain inventory of dining rooms and banquet items such as linens, silverware, salt and pepper shakers, etc.

Completes quarterly inventory of all table linen, silverware and glassware

Job Type: Full-time

Pay: From $46,274.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $42,000 - $70,000