eCommerce Operations Coordinator

Role: eCommerce Operations Coordinator 

Employment Type: Full-time, Exempt

Compensation: Base Pay: $60,000-72,000

Location: Boulder, CO

Reports To: eCommerce Sales Director

About the Role

This role is responsible for the day-to-day execution and operational performance of our eCommerce business. As our eCommerce Operations Coordinator, you will own how our D2C site and Industry Pro program come to life, from product setup and site merchandising to promotions, QA, and ongoing ecommerce-related platforms maintenance. You’ll also support key operational aspects of Amazon.  This is a hands-on role with real ownership. You are responsible for ensuring the details are right, the ecommerce channels run smoothly, and every update or launch is executed accurately.

About You

You take pride in getting the details right and making things run smoothly. You’re organized, reliable, and able to own your work day-to-day, while knowing when to ask questions or flag issues. You don’t wait for perfect direction - you take initiative, figure things out, and keep things moving.  You’re naturally detail-oriented and can manage multiple priorities while maintaining a high level of accuracy. You work well across teams, communicate clearly, and focus on execution. You’re motivated by improving how things work, building better systems, and helping the business run more effectively over time.  You’re excited to be part of a brand built around supporting athletes. 

About Us 

Skratch Labs is an outdoor company on the cutting edge of athlete nutrition, founded by two pro cycling veterans who started mixing performance drinks in paint buckets at McGuckin Hardware over 14 years ago. Since then, we’ve built an amazing following of impassioned athletes in the US and internationally and we’re growing fast. We believe food and drink is just better when made from scratch and we also believe that no matter where we find ourselves in life, it’s never too late to start from scratch. We use our heads and our hearts in everything we do. Our goal is to help people be better. We work together, we are real, we perform, and we are empathetic. If you’re inspired by athletes and our story, and you think you’d thrive in an office full of dogs, bicycle posters, shenanigans, hard work, this could be the place for you. 

Responsibilities

Shopify Operations

Own the day-to-day execution and performance of our D2C, Industry Pro, and B2B sites.

• Build and maintain product pages, collections, and site content
• Manage on-site merchandising, including collections, product sorting, and visibility
• Execute promotions, bundles, and pricing updates
• Build and update landing pages
• Ensure site accuracy across product content, inventory visibility, and pricing
• Partner with Marketing to execute campaigns and ensure alignment across landing pages and site experience
• Support site updates that improve conversion (layout, merchandising, content)
• Maintain site hygiene by identifying and resolving errors and inconsistencies
• Maintain product catalog for our industry pro program on the ExpertVoice Marketplace
• Provide 3P application integration support (Klaviyo, Yotpo, various Shopify apps etc.)

Amazon Operational Support

Support the operational health and accuracy of the Amazon channel.

• Maintain listings, including content updates and backend setup
• Monitor and help resolve operational issues (listing suppression, content gaps, etc.)
• Ensure consistency and accuracy across product detail pages
• Pull and maintain regular performance reporting (traffic, conversion, promo results, customer analytics, advertising data)
• Partner with Amazon lead to keep the channel running cleanly 

eCommerce Execution, Coordination & Reporting

• Drive structured execution, visibility, and continuous improvement across the eCommerce business.
• Own and maintain the eCommerce calendar to ensure clear visibility and alignment across teams
• Coordinate cross-functional execution of campaigns, launches, and maintain site updates
• Establish and maintain QA standards across site updates, promotions, and launches
• Pull and maintain regular performance reporting (traffic, conversion, revenue, promo results)
• Ensure reporting accuracy and consistency across platforms
• Identify trends, issues, or inefficiencies and surface recommendations
• Maintain eComm bug/enhancement backlog, with regular grooming for prioritization 
• Identify gaps or inefficiencies in workflows and improve processes over time

Success In This Role Looks Like

• The eCommerce sales channels run smoothly and predictably, with minimal errors and less reactive work
• Launches and promotions are executed on time and without issues, directly supporting business goals and customer experience
• Stakeholders have clear, reliable visibility into site and channel performance, enabling faster, better decisions
• Issues are identified and resolved early, minimizing risk to conversion, revenue, and customer trust
• Operations scale with the business, creating a stronger foundation for growth without added complexity

Qualifications

Skills & Abilities

• Highly detail-oriented with strong organizational skills
• Able to manage multiple priorities and execute with accuracy in a fast-paced environment
• Self-starter who can operate independently and follow through without constant direction
• Comfortable working cross-functionally with Marketing, Sales, and Operations teams
• Strong problem-solving skills with the ability to identify issues and take action

Experience:

• 2–3 years of experience in eCommerce, digital operations, or a related role
• Experience working in Shopify strongly preferred
• Familiarity with Klaviyo or similar email/CRM platforms preferred
• Experience supporting Amazon or other third-party marketplaces is a plus

Position Details

The eCommerce Operations Coordinator is a full-time, salaried position based in Boulder, CO. This role reports to the Director of eCommerce and supports the broader Sales team, including the Amazon channel.

Skratch Labs operates on a hybrid schedule. Employees are in the office on Tuesdays and Wednesdays to foster connection and collaboration. Outside of that, work location and schedule are flexible.

Benefits include medical, dental, and vision coverage, a trust-based unlimited PTO policy, paid holidays, 401(k) match, employee profit sharing, a monthly product stipend, and a positive, inclusive work environment.

Don't meet every single requirement? At Skratch Labs, we are dedicated to building a diverse, inclusive, and authentic workplace.  If you're excited about this role but don’t meet every qualification, we still encourage you to apply anyway. You may be the right fit for this or another role.

Application Instructions: If this job sounds like you, please complete this 10-minute survey and submit your resume with a short note about why you’d be a great fit to jobs@skratchlabs.com. Please put “eCommerce Operations Coordinator” in the subject line.