Clinic Manager

Driven by our shared passion to “Inspire Confidence”, SkinSpirit is a pioneer and leader in aesthetic face and body treatments. Founded in 2003, our mission is to elevate our client’s beauty and confidence through scientifically proven methods and comprehensive services performed by expert practitioners. Today, we have 25 clinics nationwide and we are the proud to be the number one provider of BOTOX Cosmetic and dermal fillers in the U.S. We thrive in a people-first culture dedicated to supporting each other, our clients and our communities. Join us and use your passion, talent, and drive to deliver the SkinSpirit experience!

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24 hours/week) we offer Medical, Vision, and Dental insurance.

Position Overview:

The Clinic Manager is responsible for strategically positioning the business for consistent growth by ensuring daily operations are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients.

What You’ll Do:

• Manage all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, policies, and procedures
• Meet and exceed monthly revenue goals set by the Regional and Executive Leadership Team
• Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
• Recruit, retain and develop a high-performing and diverse team
• Support staff growth through 1:1 touch bases and training
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
• Oversee, track, and address all client feedback; report to management and share with impacted employees
• Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
• Assist the leadership team with additional tasks or duties as requested

What You’ll Bring:

• High School diploma required; Bachelor’s degree preferred
• 5 years of relevant experience; experience in retail, hospitality or spa industry is desired
• 3 years of experience in managing teams to achieve high performance required
• Ability to lead, coach and develop employees to achieve goals
• Must be willing to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings weekends and holidays.
• Ability to perform job functions with minimal supervision
• · Demonstrated ability to learn quickly, anticipate challenges and develop solutions
• · Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
• Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologies

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, or crawl, talk and hear
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Manhattan Beach, CA 90266: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Management: 3 years (Required)

Work Location: One location

Salary : $72,400 - $91,700