Front Desk & Clinical Research Administrative Coordinator

About SkinScience Analytics

SkinScience Analytics is a clinical research company specializing in cosmetic and skincare clinical studies. We conduct research for leading cosmetic and skincare brands and are committed to providing high-quality clinical research in a professional, welcoming environment.

We are looking for a friendly, professional, organized, and computer-savvy Front Desk & Clinical Research Administrative Coordinator to join our team.

This is an important position within our company. You will be one of the first people our study participants interact with, so we are looking for someone who genuinely enjoys working with people and can create a warm, professional experience from the moment a participant walks through the door.

Position Responsibilities

• Answer and manage incoming phone calls in a friendly and professional manner
• Greet and check in study participants as they arrive for clinical research visits
• Assist with moving ("shuffling") participants through the facility according to the daily study schedule
• Help ensure participants are in the appropriate location and ready for their scheduled study procedures
• Communicate with the clinical research team regarding participant arrivals, schedules, and study flow
• Schedule and coordinate participant appointments
• Maintain accurate participant information and documentation
• Enter and update information in FileMaker
• Work with Microsoft Excel for data entry, tracking, and study-related administrative tasks
• Assist with general administrative duties and organization of the front office
• Handle participant questions and direct clinical or study-related questions to the appropriate team member
• Maintain confidentiality of participant and company information
• Help keep the reception and participant areas organized, clean, and professional
• Support the clinical team with administrative tasks as needed

Qualifications

Required:

• Excellent computer skills and ability to learn new software quickly
• Comfortable working with Microsoft Excel
• Ability to learn and work efficiently in FileMaker
• Excellent communication and interpersonal skills
• Very friendly, approachable, and professional personality
• Strong attention to detail
• Highly organized and able to multitask
• Reliable and punctual
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Professional phone etiquette
• Ability to work independently while also being a strong team player

Preferred:

• Previous receptionist, front-desk, administrative, medical office, clinical research, dermatology, aesthetics, or laboratory experience
• Experience working with confidential or sensitive information
• Experience with scheduling software or electronic databases

The Ideal Candidate

The ideal candidate is someone who is naturally friendly and personable, enjoys interacting with people, and takes pride in providing excellent customer service.

You should be comfortable answering phones, greeting people, working on a computer, and managing multiple tasks at once. Because our work involves clinical studies and participant visits, attention to detail, organization, reliability, and professionalism are extremely important.

You don't need to have clinical research experience to be successful in this position. We are willing to train the right person on our study procedures and systems. However, you must be comfortable with computers and have the ability to learn systems such as FileMaker and Excel.

About SkinScience Analytics
SkinScience Analytics is a clinical research company specializing in cosmetic and skincare clinical studies. We conduct research for leading cosmetic and skincare brands and are committed to providing high-quality clinical research in a professional, welcoming environment.