Medical Receptionist

Front Desk Receptionist – Dermatology Office (Mission Viejo, CA)

WILL REQUIRE SOME DAYS AT OUR LAGUNA BEACH LOCATION – only 15 min away
Must be able to thrive in a FAST-PACED ENVIRONMENT!

HEAVY INBOUND PHONE CALLS HERE. Must be ready and capable.
MULTI-TASKING IS ESSENTIAL!

Come join our amazing team!
Have fun while making a difference in patients’ lives every day.

Skincredible Dermatology & Surgery is an exciting, growing dermatology practice in Mission Viejo, CA, offering a full range of Cosmetic, Medical, and Surgical dermatology services.

We are seeking an experienced Front Desk Receptionist who will serve as the positive and welcoming face of our practice. This role requires someone who can balance multiple responsibilities with professionalism, warmth, and efficiency in a dynamic environment.

Position Overview

The Receptionist/Front Desk is responsible for managing patient interactions, scheduling, and administrative support. The ideal candidate thrives in a busy setting, handles challenges with a positive attitude, and stays organized under pressure.

This position does not have supervisory responsibilities.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement / Profit-Sharing Plan
• Free Staff Treatments
• Employee Discounts on Services and Products

Key Responsibilities

• Handle heavy phone coverage (inbound and outbound calls)
• Schedule appointments and manage the daily calendar
• Greet patients promptly and assist with check-in/check-out
• Collect and process payments
• Prepare patient paperwork prior to appointments
• Verify insurance (PPO and HMO) and obtain authorizations
• Upload medical records daily
• Maintain accurate and updated patient information in EMA (EMR system)
• Assist with marketing materials and administrative tasks
• Support follow-up communication with patients and leads via CRM, calls, texts, and emails
• Promote practice services and patient programs
• Some Saturday shifts required

Qualifications

• High School Diploma or GED (required)
• Dermatology or medical office experience
• Pleasant, professional, and friendly demeanor
• Excellent customer service and communication skills
• Strong multitasking and organizational abilities
• Familiarity with HIPAA compliance standards
• Proficient with Microsoft Office Suite and Google Workspace (Docs, Sheets, Drive)

If you’re energetic, organized, and eager to grow in a supportive, patient-focused environment, we’d love to hear from you!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person