IT Helpdesk Support

Application Deadline: 13 August 2025

Department: Technology

Location: Los Angeles HQ

Compensation: $100,000 - $110,000 / year

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail.

About the Role

As IT Helpdesk Support – Retail, you’ll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point-of-sale systems, mobile devices, network connectivity, and retail-specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in-store customer experience.



Key Responsibilities

• Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
• Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
• Assist with store technology setup and support for new store openings, relocations, and events
• Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
• Support onboarding and offboarding of retail team members, including account provisioning and hardware setup
• Escalate unresolved issues to appropriate IT team members and follow through to resolution
• Maintain IT knowledge base and update documentation for common support workflows
• Track, update, and close tickets using SKIMS' internal ticketing system
• Monitor systems and proactively identify issues that may impact store performance
• Assist in regular audits to ensure compliance with IT and security protocols
  
  
  

Skills, Knowledge and Expertise

• 3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
• Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
• Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
• Strong customer service orientation with excellent verbal and written communication skills
• Ability to stay calm under pressure and respond with urgency in high-stakes retail situations
• Flexible schedule, with occasional availability on evenings and weekends during key retail events
• Highly organized, detail-oriented, and a proactive problem-solver

Preferred

• Experience supporting fast-growing or high-volume retail environments
• Knowledge of networking basics (Wi-Fi, routers, VPN)
• Comfortable working with tools and penchant for being handy
• Experience with RFID technology in a retail environment
• Must haves
  
  4 day a week on site
  
  50% of travel
  
  
  
  Benefits, Culture and Perks
  
  Benefits and Culture
  • Up to 100% Company Paid Healthcare (medical, dental, vision)
  • Kind Body Fertility Benefits
  • 401(k) savings plan with up to 4% match
  • Unlimited PTO
  • Full Access to LinkedIn learning
  • Employee Discounts
  Perks (HQ Location)
  • Free weekly catered lunch at HQ – M/T/W/Th
  • Dog-Friendly office on a Thursday and Friday
  • Free Swag Giveaways
  • Annual Holiday Party
  • Annual Summer Party
  • Invitations to pop-ups and other company events
  • Complimentary daily office snacks and beverages