IT Help Desk Technician

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop-culture. We are looking for an IT Help Desk technician to join us in advancing the industry forward. 

This position is located in New York, NY

Role Overview:

As an IT Help Desk Technician, you will provide prompt and effective technical support to corporate and retail employees, ensuring seamless functionality across all IT systems. This role requires a high-energy individual who can multitask in a dynamic, fast-paced setting. Your main responsibility is to manage first-line response, analyze, and troubleshoot a variety of IT-related issues.

Essential Duties and Responsibilities:

·      Customer Service: Act as the initial contact for all internal technical support needs, including workstation hardware, software, network issues, and internet connectivity. Provide patient and friendly customer service, ensuring a positive experience for all users.

·      Technical Support: Perform remote and on-site troubleshooting using diagnostic techniques. Provide assistance for PC, MAC, printers, video conferencing systems, and other peripherals. Guide users through step-by-step solutions in a clear and concise manner.

·      System Maintenance and Upgrades: Responsible for the setup, maintenance, and upgrading of computer systems and software, ensuring the integration of new technologies and the reliability of existing ones. Monitor systems to ensure optimal performance.

·      Training and Documentation: Develop and maintain comprehensive guides and manuals to aid in user training and troubleshooting. Conduct training sessions for staff to enhance their understanding of systems and applications.

·      Problem Solving: Address problems that do not have pre-existing solutions by employing analytical and critical thinking skills to develop new troubleshooting processes.

·      Inventory Management: Manage an accurate inventory of all IT assets, including hardware and software components. Ensure sufficient resources are available to meet business needs.

·      Collaboration and Feedback: Work closely with IT management to improve service delivery and user satisfaction. Collect feedback from users to refine IT processes and support.

Requirements:

·      Experience with following solutions in a middle to large enterprise is a plus.

·      Account Administration

·      Software Patching

·      MDM

·      Hardware installation (Network/Phones/POS)

·      Ticketing system

·      Experience with the following Security platforms is also desirable.

·      Antivirus/AntiMalware

·      Email Filtering

·      Retail IT experience is a huge plus!

·      3-5 years of experience in a technical support role within a Microsoft and Mac/OS network environment.

·      Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting.

·      Excellent interpersonal and communication skills, with the ability to explain technical details to non-technical users.

·      Demonstrated ability to work independently and as part of a team.

·      Willingness to travel up to 25% for site support and system deployment.

Why Join Us?

You will be part of a supportive team that values innovation and efficiency. We provide competitive benefits, a collaborative atmosphere, and opportunities for professional growth.

Salary : $75,000 - $85,000