What are the responsibilities and job description for the Remote Customer Service position at Skills Unlimited Staffing?
Seeking Customer Service Representative to provide support for Medicaid Non-Emergency Transportation Helpline. Responsible for the resolution of customer/beneficiary complaints/issues and requests including research, investigation, policy review, documentation and follow up.
This will be a remote position; candidate must reside in Central Arkansas. There will be on-site training.
This would be a temporary position that has potential to become permanent.
Monday-Friday; 8am-4:30pm. Would need to be able to work until 5pm one day out of the week.
QUALIFICATIONS
High School Diploma or GED; will be verified.
Must have two years' experience in health care community and research, and complex complaint resolution.
Able to type 50 wpm; an assessment will be required.
Strong verbal communications skills
Experience in Medicaid and/or non-emergency medical transportation (preferred)
If candidate is hired the following will conducted:
Criminal background check
Drug test along with nicotine test.
Child and adult maltreatment registry report.
Verification of education.
Salary : $18