What are the responsibilities and job description for the Program Coordinator position at Skilled Workforce?
Job Title: Program Coordinator
Location: Nashville, TN
Position Summary:
The Program Coordinator is responsible for the day-to-day administration, coordination, and support of training programs, ensuring smooth operations and compliance with company and NCCER standards. This role will also play a key part in the recruitment, screening, and onboarding of participants to maintain program integrity and success.
Key Responsibilities:
Program Operations & Administration
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Manage daily program reports and records and report for Program Manager
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Maintain accurate and updated data related to program activities and participants
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Oversee the implementation of program schedules, ensuring classes and evaluations run on time
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Ensure adherence to company and NCCER policies and procedures
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Manage logistical, administrative, and operational tasks related to daily tasks
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Ensure instructors have all required materials, supplies, and supplemental resources
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Coordinate and oversee NCCER testing logistics and reporting
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Support program staff through orientation, training, and ongoing performance management
Staff and Instructor Support
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Assist with onboarding of new participants
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Monitor and support instructional staff performance, ensuring effective program delivery
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Provide administrative support to instructors and ensure classroom readiness
Participant Recruitment & Support
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Help with recruitment efforts for program participants, including outreach, marketing, and community engagement
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Vet prospective participants through interviews, applications, and eligibility assessments
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Maintain contact with applicants and guide them through the enrollment process
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Provide ongoing support to enrolled participants to help ensure program retention and completion
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Respond to participant inquiries and provide timely, respectful assistance
Required Skills & Qualifications:
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Excellent verbal and written communication skills
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Strong organizational and time management abilities
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Ability to handle multiple priorities and meet deadlines
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Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data management tools
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Ability to work independently and collaboratively in a fast-paced environment
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Experience working with training programs or education-related settings preferred
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Knowledge of or experience with NCCER processes is a plus