What are the responsibilities and job description for the Customer Service and Claims Representative position at Skilled Trades?
Position summary:
As a member of the Customer Service Claims Team, you will play a vital role in providing an outstanding customer experience by using strong communication, rapport building, and attention to detail skills in order to process a variety of tasks in a fast paced, detail-oriented, tech savvy, energetic, team environment.
Primary duties:
- Data entry in various programs and per company processes
- Perform a high volume of calls and customer communication via phone, email, text and all means available to complete and close business tasks
- Administrative documentation of calls and communications in appropriate program and/or database
- Communicate effectively and persuasively w/customers while maintaining a respectful demeanor
- Work effectively in a team atmosphere
Experience/Skills:
- Dependable and responsible
- Excellent organizational skills and attention to detail
- Technology efficient and ability to learn new programs
- Proficient in Microsoft Office
- Able to accurately type 40 wpm
- Able to follow systems/processes to perform job duties
- Task/goal driven to help reach Team and Company goals
- Clear and effective communication skills – written/verbal
- Ability to multi-task and think quickly
Job Type: Full-time // long term
Schedule: Monday to Friday 8am to 4:30pm (w/over time opportunity)
Compensation: $18 - $20/Hour (DOQ) w/opportunity for advancement
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Holiday Pay
- Commission/Bonus Pay
Ability to commute/relocate:
- Anoka, MN: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20