What are the responsibilities and job description for the Concierge position at Skilled Nursing and Healthcare Center?
Position Overview:
The Concierge plays a vital role in creating a warm, welcoming, and customer-service-oriented environment for residents, patients, families, and visitors at our nursing home and rehabilitation center. As the first point of contact, the Concierge enhances the resident and guest experience by providing courteous assistance, coordinating services, and ensuring communication between departments runs smoothly.
Key Responsibilities:
Greet residents, patients, families, and guests in a friendly and professional manner
Assist with check-in/check-out procedures for new admissions, discharges, and visitors
Respond promptly to resident and family requests, resolving concerns or directing them to the appropriate department
Serve as a liaison between residents and clinical/administrative staff to help facilitate communication and satisfaction
Provide information about the facility’s amenities, services, daily events, therapy schedules, and dining options
Support admissions and marketing teams with tours and orientation of the facility
Monitor visitor access and maintain visitor logs in accordance with facility policies
Assist with organizing and promoting social events and wellness programs
Document and follow up on resident service requests using internal systems
Support various administrative tasks as needed
Qualifications:
High School Diploma or GED required; Associate’s or Bachelor's degree preferred
Minimum 1–2 years of customer service or hospitality experience, preferably in healthcare, senior living, or luxury service industries
Exceptional communication, interpersonal, and organizational skills
Strong problem-solving abilities and a compassionate, patient-centered mindset
Proficiency in Microsoft Office and comfort with electronic record system
Preferred Skills:
Familiarity with long-term care or post-acute rehabilitation services
Multilingual ability is a plus
Knowledge of HIPAA guidelines and sensitivity to confidential information
Salary : $23 - $25