Customer Service Representative

Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience 

Minimum of three (3) years of customer service, sales, or office experience 

Strong communication and customer service skills 

Excellent phone etiquette and relationship-building abilities 

Ability to multitask and work effectively in a fast-paced environment 

Strong organizational, analytical, and problem-solving skills 

Proficiency with Microsoft Office, including Word, Excel, and Outlook 

Experience with NetSuite, ERP, or CRM software preferred 

Ability to learn technical products and explain product features to customers 

Positive attitude with a willingness to learn and grow 

Serve as a primary point of contact for customer inquiries via phone and email 

Process customer orders, quotations, and sample requests 

Coordinate with internal teams to ensure accurate and timely order fulfillment 

Maintain customer records, pricing information, and transaction details 

Resolve routine customer concerns and escalate issues as appropriate 

Support sales, marketing, and business development initiatives 

Generate reports and analyze customer and sales data using NetSuite 

Assist with export, government contract, and other customer service functions as needed 

Welcome visitors and support administrative activities 

Participate in training, special projects, and continuous improvement initiatives