SkillBridge IT Support Technician

*Due to the government shutdown this position is pending approval*

SkillBridge Opportunity: IT Support Technician:
Location: Rochester, NY or Waterloo, NY
Training Model: On-the-Job Training (OJT) with hands-on mentorship

About Livingston Associates:
Livingston Associates is a national search and consulting firm specializing in talent acquisition, leadership development, and organizational effectiveness. Our mission is to connect top talent with organizations where they can make a meaningful impact. Through this SkillBridge program, participants gain hands-on experience in IT support, client services, and technology management while developing skills that translate directly to civilian careers.

Key Training Areas:
During the SkillBridge program, participants will receive structured training and mentorship in:

• Technical support for Windows 10/11 operating systems, including troubleshooting and configuration.
• Basic network setup and troubleshooting, understanding common networking terminology and traffic flow.
• Supporting users with Microsoft 365 tasks.
• Setting up and configuring workstations, desktops, laptops, and monitors.
• Handling and transporting equipment safely.
• Communicating with customers over the phone, via email, and in person.
• Assisting with administrative tasks such as monitoring shared mailboxes, answering phones, scheduling follow-ups, and entering support tickets.
• Collaborating with team members and assisting with non-technical tasks when needed.

Additional training and certifications will be assigned based on prior experience. If a participant demonstrates proficiency in certain areas, alternative modules will focus on developing new skills to ensure comprehensive growth.

The Training Environment:
Participants will train directly with experienced IT support staff in a professional office setting, with opportunities for both remote and client-facing work. The environment emphasizes:

• Structured weekly learning themes with progressive hands-on application.
• Mentorship and feedback from senior staff.
• Exposure to real-world client projects and collaborative problem-solving.
• Gradual transition to independent responsibilities as skills develop.

Ideal Candidate Profile:
Preferred Background and Skills:

• Strong interpersonal and communication skills; able to work with diverse professionals.
• Interest in IT support, technology management, or client services.
• Ability to manage multiple priorities, adapt to changing demands, and solve problems effectively.
• Professional demeanor and customer-service orientation.

Education & Certifications:

• CompTIA A / Network preferred
• Prior Help Desk experience
• Proficiency configuring Windows 10/11 operating systems.
• Basic understanding of business networks; ability to configure simple networks is a plus.
• Prior training in IT support or related areas is helpful but not required.
• Comfort with Microsoft Office and ability to learn new software systems quickly.

Career Pathways After SkillBridge:
Upon completion, participants will be prepared for roles such as:

• IT Support Technician
• Help Desk Technician
• Desktop Support Specialist
• Client Services or Account Management roles in IT

Successful participants may be considered for full-time opportunities with Livingston Associates or other partner organizations.


Starting annual salary: Up to $52,000, based on experience and certifications earned during SkillBridge. Additional benefits include: medical, dental, vision, PTO and 401K.