What are the responsibilities and job description for the SkillBridge IT Support Technician position at SkillBridge?
*Due to the government shutdown this position is pending approval*
SkillBridge Opportunity: IT Support Technician:
Location: Rochester, NY or Waterloo, NY
Training Model: On-the-Job Training (OJT) with hands-on mentorship About Livingston Associates:
Livingston Associates is a national search and consulting firm specializing in talent acquisition, leadership development, and organizational effectiveness. Our mission is to connect top talent with organizations where they can make a meaningful impact. Through this SkillBridge program, participants gain hands-on experience in IT support, client services, and technology management while developing skills that translate directly to civilian careers. Key Training Areas:
During the SkillBridge program, participants will receive structured training and mentorship in:
The Training Environment:
Participants will train directly with experienced IT support staff in a professional office setting, with opportunities for both remote and client-facing work. The environment emphasizes:
Preferred Background and Skills:
Upon completion, participants will be prepared for roles such as:
Starting annual salary: Up to $52,000, based on experience and certifications earned during SkillBridge. Additional benefits include: medical, dental, vision, PTO and 401K.
SkillBridge Opportunity: IT Support Technician:
Location: Rochester, NY or Waterloo, NY
Training Model: On-the-Job Training (OJT) with hands-on mentorship About Livingston Associates:
Livingston Associates is a national search and consulting firm specializing in talent acquisition, leadership development, and organizational effectiveness. Our mission is to connect top talent with organizations where they can make a meaningful impact. Through this SkillBridge program, participants gain hands-on experience in IT support, client services, and technology management while developing skills that translate directly to civilian careers. Key Training Areas:
During the SkillBridge program, participants will receive structured training and mentorship in:
- Technical support for Windows 10/11 operating systems, including troubleshooting and configuration.
- Basic network setup and troubleshooting, understanding common networking terminology and traffic flow.
- Supporting users with Microsoft 365 tasks.
- Setting up and configuring workstations, desktops, laptops, and monitors.
- Handling and transporting equipment safely.
- Communicating with customers over the phone, via email, and in person.
- Assisting with administrative tasks such as monitoring shared mailboxes, answering phones, scheduling follow-ups, and entering support tickets.
- Collaborating with team members and assisting with non-technical tasks when needed.
The Training Environment:
Participants will train directly with experienced IT support staff in a professional office setting, with opportunities for both remote and client-facing work. The environment emphasizes:
- Structured weekly learning themes with progressive hands-on application.
- Mentorship and feedback from senior staff.
- Exposure to real-world client projects and collaborative problem-solving.
- Gradual transition to independent responsibilities as skills develop.
Preferred Background and Skills:
- Strong interpersonal and communication skills; able to work with diverse professionals.
- Interest in IT support, technology management, or client services.
- Ability to manage multiple priorities, adapt to changing demands, and solve problems effectively.
- Professional demeanor and customer-service orientation.
- CompTIA A / Network preferred
- Prior Help Desk experience
- Proficiency configuring Windows 10/11 operating systems.
- Basic understanding of business networks; ability to configure simple networks is a plus.
- Prior training in IT support or related areas is helpful but not required.
- Comfort with Microsoft Office and ability to learn new software systems quickly.
Upon completion, participants will be prepared for roles such as:
- IT Support Technician
- Help Desk Technician
- Desktop Support Specialist
- Client Services or Account Management roles in IT
Starting annual salary: Up to $52,000, based on experience and certifications earned during SkillBridge. Additional benefits include: medical, dental, vision, PTO and 401K.
Salary : $52,000