What are the responsibilities and job description for the Customer Service Agent position at SkillBridge Academy?
Company DescriptionAt Skillbridge Academy, we are committed to empowering individuals through innovative educational solutions. Our mission is to bridge the gap between potential and opportunity, helping learners unlock new skills and achieve career success. We foster a collaborative and growth-focused environment where talent thrives, ideas are valued, and every contribution makes an impact. Job DescriptionWe are seeking a motivated Customer Service Agent to join our Charlotte team. In this role, you will be the first point of contact for our clients, ensuring an exceptional service experience and providing guidance on our programs and offerings. This is a key position in maintaining the high standards and reputation of Skillbridge Academy.ResponsibilitiesHandle incoming client inquiries via phone and email with professionalism and efficiencyProvide clear and accurate information about our programs and servicesResolve client issues promptly while maintaining a positive experienceMaintain detailed records of client interactions and transactionsCollaborate with internal teams to ensure consistent service deliveryIdentify opportunities to improve processes and enhance customer satisfactionQualificationsStrong communication and interpersonal skillsAbility to remain professional and empathetic in all interactionsDetail-oriented with excellent organizational skillsProblem-solving mindset and ability to think on your feetComfortable working in a fast-paced, dynamic environmentHigh level of professionalism and commitment to delivering outstanding serviceAdditional InformationCompetitive salary: $44,000 – $48,000 per yearOpportunities for career growth and professional developmentComprehensive benefits packageSupportive and collaborative team environmentSkills development and ongoing training
Salary : $44,000 - $48,000