Program Manager

We are seeking an exceptional Program Manager, Creative Operations to collaborate with a globally recognized leader in lifestyle and fashion retail. In this position, you will be the driving force behind the seamless execution of cutting-edge PR, Social, and Influencer marketing initiatives. This is an incredible opportunity to make a tangible impact by ensuring that creative visions are not just realized, but brilliantly executed, directly influencing brand perception and engagement with millions of customers. You will play a crucial role in bringing exciting campaigns to life, connecting diverse teams, and delivering truly memorable content.

What You'll Do

• Independently manage the full lifecycle of creative projects for PR, Social, and Influencer marketing, from initial intake and timeline development to final delivery, ensuring alignment with overarching seasonal campaigns and marketing objectives.
• Act as a central connector, fostering strong collaboration and alignment among Creative, Brand Marketing, PR, Social, Influencer, Merchandising, Production, and external agency partners on briefs, creative direction, priorities, and execution strategies.
• Champion integrated creative development by actively engaging channel partners early in the process, including ideation, campaign planning, shoot logistics, and creative reviews, to ensure cohesive and impactful campaign execution.
• Oversee the creation and production of channel-specific deliverables, such as press kits, lookbooks, dynamic social assets, and comprehensive influencer content briefs, meticulously tracking progress from concept to approval and final distribution.
• Collaborate closely with Creative, Production, and Merchandising teams to manage essential production elements, including shot lists, product information, image selection, retouching coordination, and sample logistics.
• Facilitate effective communication across all stakeholders by leading project kickoffs and status meetings, documenting critical decisions and next steps, tracking action items, and ensuring consistent information flow and accountability.
• Proactively identify and resolve potential risks, skillfully navigate shifting priorities, streamline feedback and approval processes, and coordinate the timely handoff of final assets to internal teams and external agency partners.
• Commit to operational excellence by maintaining up-to-date project tracking tools and documentation, while continuously seeking and implementing opportunities to enhance workflows and cross-functional collaboration.

Who You Are

You are a highly organized and meticulously detail-oriented professional with a proven ability to juggle multiple complex projects, manage diverse stakeholders, and thrive amidst competing deadlines. You are a proactive problem-solver who can anticipate challenges and independently drive initiatives forward. Your communication and collaboration skills are exceptional, allowing you to build effective relationships across creative, marketing, and production teams. Comfortable navigating ambiguity and rapidly changing priorities in a fast-paced environment, you also possess a strong process orientation and a genuine passion for optimizing workflows to empower creative teams to produce their best work. You are proficient with essential project management and collaboration tools such as Airtable, Workfront, Figma, Miro, and Microsoft Office.

Must-Have Qualifications

• 4-6 years of demonstrated experience in project management, creative operations, or marketing production, ideally within the retail, fashion, lifestyle, or consumer brand sectors.
• Proven ability to independently manage cross-functional creative projects and effectively coordinate multiple stakeholders.
• Strong command of both written and verbal communication, ensuring clarity and impact.
• Bachelor's degree or equivalent relevant professional experience.

Desired Qualifications

• Familiarity with PR, Social, Influencer Marketing, and creative production workflows is highly preferred.