Product Designer - Retail Experience

About the Opportunity

Please note: This is an ongoing talent pool. There are no immediate openings at this time, but we are building a pipeline of qualified candidates for future opportunities.

We're seeking a Staff Product Designer - Retail Experience to help build the future of our primary e-commerce experiences. This role will work across high-impact areas like search, browse, promotions, loyalty, cart, and checkout-tackling complex problems at scale and helping define how millions of customers experience our platform every day.

This is an individual contributor role for someone who thrives in ambiguity, influences strategy through craft and clarity, and improves how building operates across teams.

What You'll Do

• Shape strategy through design. Translate retail and loyalty strategy into clear, compelling design direction that aligns teams and influences product decisions at scale.
• Design high-impact e-commerce experiences. Lead design across complex customer journeys-search, browse, cart, checkout, promotions, and loyalty-balancing customer needs, business goals, and technical feasibility.
• Think in systems. Create flexible, scalable UX frameworks that improve quality, speed, and consistency across the retail ecosystem.
• Solve the hardest problems. Take on ambiguous, high-stakes challenges and bring clarity through excellent judgment, customer insight, and build excellence.
• Improve the standard. Establish new standards for craft, execution, and operational excellence that elevate the broader design practice.
• Communicate with impact. Clearly articulate design decisions and tradeoffs to team members, including senior leaders and executives.

Basic Qualifications

• 7 years working as a product designer, UX designer, interaction designer, information architect, or in a similar role
• 4 years of experience leading large-scale initiatives and mentoring designers in your area of expertise
• A strong portfolio showcasing high-quality digital products that delivered significant value to customers and the business
• Deep experience designing large-scale e-commerce platforms, including browse, search, cart, checkout, and promotions
• Mastery of core design skills including interaction design, information architecture, and visual/UI design
• Exceptional communication and storytelling skills, with the ability to clearly convey complex ideas across audiences and levels
• Demonstrated ability to evaluate the customer and business impact of design decisions beyond your immediate product area
• Bachelor's degree in Design, HCI, or a related field-or equivalent professional experience
• Ability to travel as needed and work from one of our local offices

Preferred Qualifications

• Proven experience working on loyalty programs, subscriptions, or retention-focused experiences at scale
• Strong understanding of customer lifecycle design, from acquisition through long-term engagement and loyalty
• Experience influencing product strategy through customer insights, experimentation, and systems thinking
• Familiarity with building and evolving design systems in complex product ecosystems
• Experience partnering closely with analytics and experimentation teams to measure impact and inform iteration

#LI-MM3

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.