IT Operations Specialist

Aquent is proud to partner with a pioneering company at the forefront of advanced technology, revolutionizing how we experience the world. This organization is dedicated to building groundbreaking solutions that integrate complex systems into seamless, real-time operations, setting new industry standards. We are seeking exceptional talent to join their dynamic team and contribute to their mission of innovation and operational excellence.

About the Opportunity

Step into a pivotal role where your expertise will directly shape the technical foundation of critical live operations. As an integral part of the Technical Operations (TechOps) function within a high-stakes, real-time environment, you will be instrumental in enhancing the efficiency and reliability of cutting-edge systems. This is a hands-on opportunity for an individual who thrives on analytical challenges and has a passion for optimizing complex technical workflows, ensuring smooth and uninterrupted service delivery for transformative products.

What You'll Do

• Immerse yourself in live operational workflows, meticulously shadowing and documenting dependencies and system interactions to gain a comprehensive understanding.
• Analyze and map intricate technical processes, proactively identifying bottlenecks and inefficiencies that hinder optimal performance.
• Collaborate closely with cross-functional teams, including Operations, Development Operations, Infrastructure, and Engineering, to drive the streamlining and improvement of critical workflows.
• Develop clear, concise process documentation and formulate actionable recommendations for continuous improvement.
• Effectively communicate complex technical findings and recommendations to diverse audiences, including both technical experts and non-technical stakeholders.

What You'll Bring

• Exceptional technical documentation and analytical capabilities, with a proven ability to distill complex information into clear insights.
• Outstanding communication and interpersonal skills, enabling effective collaboration and stakeholder engagement.
• Prior hands-on experience in at least two of the following areas:
  • Windows workstation support
  • Real-time operations or command-center environments
  • TCP/IP networking or systems administration
  • Web application or infrastructure troubleshooting

Stand Out With (Preferred Qualifications)

• Experience working in an Operations Center or equivalent 24O7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfort collaborating effectively with Development Operations and Infrastructure teams.
• 5 years of relevant technical experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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